[2022] Oops, your payment could not be processed.

Hey @Darovo_ubludki,

To see if we can get you able to purchase credits, first make sure you're using an approved payment method and check out this guide on troubleshooting payment issues.

If you're still unable to purchase credits, feel free to start a Support Case with us and we'll check into this further with you.

Hi @Tearofhell! Welcome to Discussions! I'm sorry to hear you're having issues making a purchase. If you haven't yet, can you please try on the Ubisoft Store website: (http://store.ubisoft.com/) to see if it works there? If the issue persists there, please try these browser troubleshooting steps. I also recommend filling out any missing account information on the Account Management website as that can be known to help resolve this issue.

However if you continue to run into this issue, please open a Support ticket as we'll be able to look into it more closely there.

Thank you!

Hey @Tearofhell

Apologies for the delay in getting back to you!

We're experiencing higher than normal contact volumes at the moment so there may be a wait while we get back to you.

I can see you're case was since closed - if you're still having issues, please re-open it by posting an update and we'll get back to you when we can to take a closer look.

Thank you!

Hello @Twilightz,

Thanks for reaching out and I'm sorry to hear about your experience.

I just checked your case and I can see that it's been redirected to the responsible team, and you should receive a reply soon. Apologies for the delay.

If you have any additional questions, please let us know.

@SkipBRG @HeadSholdres Helloooo! I am sorry to hear that both of you are having issues with your purchases and you're still waiting on a response to your support case. Due to account security reasons, purchasing issues need to be addressed through private channels.

Our teams are working as quickly as they can to help everyone, there has also been a higher-than-average queue for them to work on. With that in mind, I do apologize for the delay and I appreciate your continued patience while we provide support to everyone

Hey,

Just to check, is this the first time any of you attempted to purchase a welcome pack?

Or have you all had it before in a previous season?

Hello @pim6128,

Apologies for the delay.

We are experiencing significantly higher than usual contact volumes at the moment.

During this time, we kindly ask that you be patient while we work through everyone's cases and we'll be in touch with you as soon as we can.

Thank you for your understanding at this time.

Hey @VarsomKanin! Sorry to hear you're experiencing this issue.

Unfortunately, we can't resolve this type of issue through the forums. I hear your frustrations in regards to your Support Ticket, but I would have to ask you to stick with the information you're receiving there. Apologies for the inconvenience.