Original Post — Direct link

I was playing a ranked game just now but suddenly I got kicked from the match for no reason and I'm not able to reconnect to the match, cause me to get a penalty and lose my MMR 😕

over 2 years ago - Ubi-SpaceCats - Direct link

@windd Hey there, I'm sorry to hear this happened! Can you please let me know the error you received specifically? Does this happen often to you, or is this the first time this occurred?

over 2 years ago - Ubi-Mushy - Direct link

@gingysnapzzz Hey there, sorry to hear this is occurring and apologies for not responding to you sooner. Can you make sure you've completed all the steps in this FAQ? Even with a wired connection, there can still be conflicts within your network connection that might be causing the disconnects.

@SerUmanenho-Z4 I'm sorry to hear your friend is running into this issue. Please have him run through our connectivity troubleshooting steps and reach out to us if the issue persists.

over 2 years ago - Ubi-TheBerry - Direct link

Hey @DominatingPUBG ,

Thank you for reaching out.

Have you attempted any of the suggested steps in this guide to hopefully prevent this for happening in future?

over 2 years ago - Ubi-Perseids - Direct link

@IRBIKurumi Hi! Welcome to Discussions!

I'm sorry to hear that you were removed by BattlEye from your match. I apologize for the inconvenience caused! Unfortunately, we aren't able to provide compensation, however, we can help look into what might be causing this to happen and hopefully prevent it from occurring again. Did you notice any error codes or messages when you were removed? If so, would you be able to provide us with a screenshot of the error code/message? This will help us figure out what could be causing you to be kicked from the game. Thanks in advance!

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @Ruffersss ,

Thank you for reaching out.

As requested in this thread, could you please confirm any specific error messages or codes you receive when being disconnected?

And have you attempted any troubleshooting as suggested?