[2020] [Ubisoft Store]Not receiving Ubisoft Connect Units

Hello MosyoMunafik, thanks for getting in contact about your Ubisoft Loyalty Units.

We are currently fixing the issue and the Units system will be turned back on, today November 5th. Any Units you should have received through levelling up during this time period through will also be granted as well as for any purchases you made. Please let us know if this is not the case for you?

Hello Chi Zeta, if you are referring to Ubisoft Club units for completing challenges, this should have been unlocked for all our legacy titles such as Unity. I would suggest you get in touch with our Ubisoft Support team as they will be able to check your account and see when these units were added and if any other units were added to your account and when.

You can reach us here by DMing our social media pages or creating a case on our Ubisoft Support site, we will try to get back to you within 48 hours if we can -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

Originally Posted by godwineden
I've purchase Immortals Fenyx Rising about 3 days ago and still haven't received any points for it. From what I remember it doesn't take this long to get your points after a purchase so i don't know what's going on.

Godwin

Hey there godwineden,

Welcome to the Forums, I can see these have since been added - albeit delayed

Sorry for any inconvenience!

If there's anything else we can help with please let us know!

Originally Posted by Darcyz20
i bought ac syndicate from the store on 26/11/2020, i should earned 14 units from there but until now i still did not receive the units. Can i know what is the problem and when it will get fix because i want to use to 20percent discount with 100 units. Please let me know

Hello! I'm sorry to read your units are missing.

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

We are of course here to help, should you need anything else!

Enjoy your day!

Originally Posted by Darcyz20
i already contact with them but it seem i still not get any reply, it has been 3 days. Can i know how long it usually take?

Apologies that you have not had a response yet. What is your case number?

Hello HopelessJohn, sorry to hear that you didn't receive the Units as a reward for your order.

We are aware of an issue with the delivery of Units for purchases on the Ubisoft Store and our teams are working to resolve this issue.

Units may take up to 10 days to be added to your Ubisoft account. Rest assured that you will receive your points but with some delays.

For information please see our post here -
https://support.ubisoft.com/en-GB/Ne...tore-promotion

If after 10 days from making your Ubisoft Store purchase you have still not received your Ubisoft Units, please reach out to us privately through the following links, with your purchase date and Ubisoft username / associated email address -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New