[2021] matchmaking issues on South African servers

Thank you for reaching out to us @tomaszhag and sharing your current experience on the South African servers, sorry to hear this.

When in-game, what have you found the pings to be like?

Are the usually high or of an average value but you're still seeing disconnects?

Thanks for adding to this @itzstashy , sorry you're also having issues, if you could please also provide more information regarding the behaviour of your ping when playing on the South African server too, just so we can get an understanding on what the general performance is that you experience, it'd be appreciated as we can pass this onto the team.

Thank you!

Hey @itzstashy,

Thank you for your feedback on this.

If you haven't already I would recommend selecting a different data center,

If after changing data center you are still unable to find games please let us know as we are happy to investigate further.

Many thanks

Hey @iTzStashy , thanks for reaching out!

That is correct - I am afraid there is no way of changing it on either of the consoles and it can only be manually adjusted for players who play on PC.

As far as queue waiting time goes, may I check the following:

1. Does issue occur only with Ranked games or with any playlist?
2. What rank are you placed?
3. During what time of the day did you notice issue to be present? If you could include time-zone, that would be great!

Looking forward to hearing from you!

@itzstashy Thank you for answering these questions.

We will pass this information on to the game team.

I know this issue does not seem connectivity-related on your end, but can we ask that you ensure your connection is as best as possible.

To do this please try the steps here.

Thank you.

@itzstashy Hello there!

Thanks for your reply here. We like to advise working through our connectivity articles here, as a way to ensure the software has its best chance of being able to communicate with our services. Making sure that this troubleshooting is carried out allows us to rule out common problems.

We can certainly pass your suggestion of swapping servers on to the team for review.

Please be in touch if there's anything more we can do.

Hello guest-xN210dw0 thank you for your sharing your experience of matchmaking times on the South African servers, I am sorry to hear you have had a lesser quality experience and are needing to wait a long time to find a match regardless of game mode.

Thanks for letting us know you would like to see manual server selection on console too.
 
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team.