Star Wars: Galaxy of Heroes Dev Tracker

Where did you experience this and on what device are you playing?

We have flagged this for further investigation now.

Can you send me your ally code and the exact time it happened, so that we can investigate? Thanks!

It is indeed. We have flagged this as a bug now.

Try switching from WiFi to cellular and/or the other way around.

If you did a battle in GW and checked the mods afterward, it unintentionally adds other bonuses to the mods. This is a display issue only. If you inspect the mods before a battle, the stats should be fine.

Hey, good catch, thanks for the report. We flagged it as a bug now.

Thanks! We have this flagged as a bug.

Hey, just a quick note to add that we've flagged this as a bug. Thanks!

Hey, just a quick note to add that we've flagged this as a bug. Thanks!

Hey, thanks for the report. We've flagged this as a bug.

Hey, thanks for the report. We flagged this as a UI bug.

Thanks for the report. We flagged this as a bug.

Hey, thanks for the report. We've flagged this for review now.

Hey, thanks for the report. I checked on both Android and iOS that all the enemy ships display portraits when in battle. Can you please try to reinstall the game and let me know if the issue remains?

Thanks!

Hi all, thanks for reporting this. Can you please make sure you Clear Cache after the update and if the issue remains, please let me know what Device Model and OS you are using and if it's an updated client or fresh install?

Thanks!

Edit: Instructions on how to clear cache can be found here: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Hey, thanks for the report. Can you please let me know the device model and OS? Thanks

I just checked on one of our Samsung Note 8 devices and was able to update and do a fresh download and install of the game without any issues. You can try some of the troubleshooting steps suggested in this help article: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

My suspicion is that it may be your internet connection at fault, so trying a different connection would be the first step I'd suggest.

Hope this helps!

@ NicodemusArcleon Were you able to download the update eventually?

Eventually, but not now.