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Read moreI have similar feeling and will always maintain that their lack of ability to communicate will be there undoing. There are other EA Star Wars games where they have a strong community manager in place dealing with, interacting with and generally sorting out little niggles.
If I had any advice to Carrie it would be to put in a really clear and obvious structure for communication.
So my advice:
1) A monthly dev post, this could be from any of the team that gives us some stats on what’s happened the previous month and a bit of a heads up on anything coming in the month ahead. 2) A proper PVE calendar and PVP calendar of events, not this outlook calendar nonsense a proper professional post, similar to the battlefront ones so people can see what’s happening. 3) An on going list of known bugs and where they are in terms of fixing them, updated weekly. 4) Monthly or BiMonthly community polls asking for people’s views on some things they are looking at and gathe...
There’s a lot to say here but I agree with a good amount of the sentiment of this thread but I’m responding to this part because it’s basically identical to a calendar we are working up.
For a year we have been staffing to and making the case for why communication like this is needed. I usually make the MMO analogy. But we now have dedicated staff to handle cheating complaints, a community manager, a video artist, a 2D artist, a couple others working on the communications team. But the strategy is a ton of different vectors from Star Wars.com articles to talking to beta players to in-game messaging to the forum posts to a lot of single touchpoint complaints and concerns. Reddit and Twitter are supplementary, not strategy, and most of us do it to try to help but not in an official capacity. (Also it’s a little weird for me to think of it in terms of a quota.)
But it’s also been harder and harder to be on these platforms because the discussion is getting more volatil...
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