Star Wars: The Old Republic Dev Tracker

1 hour ago, JackieKo said:

Hi everyone, 

Just wanted to say that I see your comments and I'm taking them back to the team to have more conversations about the Collection Unlock sale. So hang tight! I'll pop back in here when I have an update for you all. 

Hi everyone,

Okay! I'm going to be updating my OP with the following info:

• A 50% Collection Unlock sale will be running from December 20 - January 9, 2024.
• The Life Day daily unique items are still being run daily, however, players can see other items (including the Wampa Companion, snow globes, and festive weapon tuning) on the Popular tab for a more comprehensive list of other Life Day, festive, and winter themed items that are on sale. These sales will run from today until December 20th.

Appreciate the feedback and thanks for your patience!

Hi everyone, 

Just wanted to say that I see your comments and I'm taking them back to the team to have more conversations about the Collection Unlock sale. So hang tight! I'll pop back in here when I have an update for you all. 

Hi everyone, 

Saw a few questions about what sales/events are happening this month and during the holiday break. We are rolling out a different sales format this year, so I’m going to be breaking them down below for clarity and so you all know what to expect in the coming weeks. 

Events

• Life Day starts today and will run until January 9th! 
• Double XP event will run from December 24 to January 4, 2024

Sales

A 50% Collection Unlock sale will run from December 20 to January 9, 2024. 

The Coruscant and Kaas City Strongholds are discounted to 12 credits (down from 5000) until the next game update

Players can expect to see special 30-50% off discounts on anniversary and daily sales on some of the most popular items on the Cartel Market. 

Below is a breakdown of all the starting dates for each of these sales!

To celebrate...

Hello!

The platform missing its texture (in various locations/decoration) is a known issue and will be fixed in a future patch.

Hey there! I saw the thread and forwarded it to the team. I don't have an update to share right now, but I'll reply to this thread when I have more info. 

1 hour ago, HanniShindeiru said:

@JackieKo idid the step you say to rename the client_settings.ini to client_settings_broken.ini and it still freezed yet.

And just confirming, did you also see files in  

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

and delete them? Or were there no files in those locations to begin with?

I appreciate you sharing your thoughts on what you’ve played through so far in 7.4, I’m glad you found a fair amount of things to enjoy! Since I was tagged, I’d like to take this opportunity to pull back the curtain slightly and look at why certain narrative threads do and do not end up in the final product.

First, the most important thing to remember is that SWTOR is a BIG GAME. I know y’all know this already but I’m reiterating it anyway because it is a BIG. GAME. There are so many narrative threads–different character arcs, story permutations, big decisions–that you will experience from the second you arrive on the starter planet for your Origin Story. 

However, when you compare the vast amount of potential narrative foundations to the resources we have to build on them, we have to be very mindful. Even for the things that seem like a no-brainer, like the examples you pointed out, we have to be very cognizant of where w...

2 minutes ago, Nee-Elder said:

Jackie , just making sure here since a few guildmates were asking me:  That ^ NEW email address  is  only for  frozen loading screen related issues , whereas the prior  [email protected]   email address still exists for all OTHER  game related issues too , correct?

Or has the newer  [email protected]  replaced the other  prior email address now?

p.s.  i hope you received my forum PM i sent the other day?  --

The former is correct. I am asking players to use the community support email for this...

On 12/7/2023 at 2:29 PM, JackieKo said:

Hi everyone,

Follow up from the team regarding the freezing screen issue. We're still investigating and would love to know the following:
If the game is NOT currently running, please go to the following locations:

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

Please answer the following:

• Do you see these files?
• Are they read-only?
• When you delete the files (it's safe to do so!), what happens when you run the game? Does deleting these files change what happens when you run the game?

Good morning, everyone, 

Following up on the freezing screen issue. First, thank you to everyone who submitted the...

@TrixxieTriss The team needs some additional info regarding the memory leak issue you're experiencing. We are still investigating and trying to repro the issue. Regarding the character you are using that runs into this issue, can you PM (if if you're fine posting here, feel free) the character loadout and the outfits pieces your character is currently wearing? 

Good morning, everyone, 

The team is needing more information from players who are impacted by the freezing screen issue and have requested the following: 

• A Dxdiag report
  • Steps can be found here
• The client _settings.ini file
  • Can usually be found in here: C:\Users\\AppData\Local\SWTOR\swtor\settings

If you are a player who is impacted by this issue, please send the above to communitysuppo...

2 hours ago, JackieKo said:

Following up on the freezing loading screen issue. For any players who have NOT sent in the following log files to support, we are asking you to supply them if possible. 

These logs are typically stored on the following paths, but you'll find them wherever you installed the game. Please send the following log files to [email protected]. Be sure to include your account name and confirm if you are using the SWTOR launcher or Steam. 

If you use the SWTOR launcher:

• Patcher log - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
• Client log- C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor\logs

If you use Steam:

...

2 hours ago, JackieKo said:

Hi again, 

Currently, we are tracking two issues:

• Freezing loading screen
• Memory leak in certain parts of the game.

The team is asking for more information which I will detail below. I am asking for responses from only players who are impacted by these issues and can provide the answers we need in order to troubleshoot further.

For players who are experience the freezing screen issue: 

• Does your application become unresponsive and you crash or does the loading screen just sit there forever? 
• Does using control + U twice close the loading screen and allow you to play the game?

For players who are experiencing a memory leak: 

• Does this happen for a...

14 minutes ago, Melaras said:

Hi Jackie.

No, it does not crash and it's not unresponsive according to the task manager. The cog turns for a few seconds, then it stops and the loading screen just sits there forever. I've just tried the ctrl+U trick but it does not appear to be making any difference whatsoever.

Can you confirm exactly what screen you're referring to when you say "loading screen". Is it that you can't get past the 7.4 key art screen or after you select a character to get into the game? You can also provide an image either here or sending me a PM. 

@HanniShindeiru if you could also answer the above, that would be helpful as well. 

Just now, HanniShindeiru said:

Does your application become unresponsive and you crash or does the loading screen just sit there forever?  = yes its forever freezed like that 

Does using control + U twice close the loading screen and allow you to play the game? = i am never tried ctrl+u but i do minimized the game by shift+enter to make it windowed but still freezed

Please use control +U and let us know what happens. Thanks! 

Hi again, 

Currently, we are tracking two issues:

• Freezing loading screen
• Memory leak in certain parts of the game.

The team is asking for more information which I will detail below. I am asking for responses from only players who are impacted by these issues and can provide the answers we need in order to troubleshoot further.

For players who are experience the freezing screen issue: 

• Does your application become unresponsive and you crash or does the loading screen just sit there forever? 
• Does using control + U twice close the loading screen and allow you to play the game?

For players who are experiencing a memory leak: 

• Does this happen for all your characters? 
  • If only specific ones, which characters? 
• Does this happen on ev...

Good morning, 

We're still looking into the freezing screen issue. But we do need confirmation on one thing. 
 

@Melaras @HanniShindeiru Can you confirm that SWTOR is on the allowlist for you anti-virus/firewall? 

@CadeStive @TrixxieTriss

The team needs more info!

• When do you see the memory climbing?  Is it at character select, or open world, PvP, Ops, etc...?
  • Do you see it all the time or just with certain areas and activities?
• Anything that can help us reproduce your exact experience would be helpful.

17 minutes ago, CadeStive said:

@JackieKo It's not been solved, memory leak is still going on. @TrixxieTriss is head on the nail with it. You legit have to restart the client to help the issue.

I'll forward to the team...

Hi all, 

I'm talking to a few people on my team to see if there's any info I can share back with you all to determine what the issue is with the freezing screens/unable to log into the game. I am asking that further comments only come from players who are directly impacted by this specific issue so we can track the conversation. If conversation continues to derail, I will have to lock the thread and open it back up when I have an update for everyone who is experiencing this issue. Thanks for your understanding!