Hi friends,
As I mentioned in my previous post, I want to chat a bit about toxicity and what actions we�re taking to reduce friction points in the game that can lead to toxic behavior.
In general, our philosophy in regards to toxicity and harassment is there is no room for it in our service. But it�s not quite as simple as �find the toxic people and remove them�, because there is no one-size-fits-all solution. Often times folks are just having a bad day, and some friction point in the game rules or mechanics can exacerbate this and lead to a negative or harmful social experience.
So we have to take a bit of a holistic approach to toxicity, and remain committed to improving the game and the service over time across several avenues.
Reporting
As a member of the Fair Play Alliance, EA is committed to providing a safe space to play where all are welcome. As part of this, toxicity and harassment actions that the Customer Service ...
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