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Time for New Islands, New temtem species and New temtem types 👻👻👻👻
*harold meme*
While I heavily disagree with the wording in this guys post, it does bring up an interesting point that I hadn't considered.
How exactly does temtem work if you buy the game as a second hand physical copy? Surely the temtem+ that comes with the original purchase only works once, meaning the person who got it second hand then needs to go and buy temtem plus to get the rest of the games features
Correct. Temtem, as an MMO where your account is associated with your console profile, doesn't lend itself to second hand buying and selling. It would only be resellable as a campaign-only game, so it's something we heavily discourage for both sides. It's an MMO, I personally wouldn't try to buy it second hand.
No, in fact we couldn't. Account sharing are platform-specific and none of the platform holders would remove the feature for us alone. We tried to explore that possibility and it wasn't doable.
We aren't removing any feature with it because if you purchase the game you get Temtem+ by default, included, in any platform, physical or digital version. Only people who had not previously purchased the game need to purchase Temtem+, and even then, it's cheaper than buying another copy of the game.
YESSS let’s do a meet-up or add each other in-game as fellow Marina appreciators!!!
This is amazing!!
😳
That's actually great news. I couldn't find a way to open a support ticket when I last tried to. Is there a separate system for this or is it done through the forums as well?
Just sending a mail to [[email protected]](mailto:[email protected]) :) Although if your query is about a bug they'll redirect you to the forums haha
To be entirely fair, customer service within a week is kind of expected when it comes to any product. Hell, a ticket system would be great too, instead of having to sign up to a forum.
It's a very ass backwards system and I don't blame people for being frustrated.
The support team works on a ticket system and would normally get back to you in under a week. This is a bug, and bugs have different timing and go thru a different avenue because it's a different team.
Again a lot of those people get their issues fixed the same day, I believe I'm one of the only ones waiting for an issue as trivial as mine as I look through the forum. A lot of people do have problems but they are fixed often between 24-48 hours at the latest or at least provide some sort of communication because it's a basic human common courtesy.
And whining? I'm following through, they don't care they tell you no information, at least Blizzard as terrible as they are can get back to it's player base and/or issues. Communication is key is it not, also sounds like you have it in and say the same bs they spew. Wait, be patient, we're doing our best, anyone can tell you my issues are simple fixes and less complex then remapping a player to another set location.
More urgent, widespread, game-breaking issues get fixed first. "Trivial" issues like you claim yours to be get fixed once the urgent ones are under control. We're swamped right now, and we're a small team, not a big corporation. YaW is the game director, doesn't work on forum bugs, and you're not to ping them. TM was communicative and polite, and once your bug is looked into the status of it will change, like it's described here. It's not sh*tty customer service or us not doing our work, specially when you yourself say we help most people between 24-48 hours, it's a mat...
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