[2021] Xbox Controller doesn't interact with interface - XBSX

Hey folks! My apologies for the issues you both have been running into in Valhalla.

@MstrTarvos I am going to use this thread as the main one and move this back over to the Assassin's Creed Valhalla channels. From your last message, you mentioned using another profile. Do the controls work in-game when using another Xbox account or do you receive the same results?

@luisHer46 Is this also happening for you on Xbox Series X or another platform?

For both of you, did this start around the 1.3.0 update or before?

Hey folks! My apologies for the issues you both have been running into in Valhalla.

@MstrTarvos I am going to use this thread as the main one and move this back over to the Assassin's Creed Valhalla channels. From your last message, you mentioned using another profile. Do the controls work in-game when using another Xbox account or do you receive the same results?

@luisHer46 Is this also happening for you on Xbox Series X or another platform?

For both of you, did this start around the 1.3.0 update or before?

Hey folks! My apologies for the issues you both have been running into in Valhalla.

@MstrTarvos I am going to use this thread as the main one and move this back over to the Assassin's Creed Valhalla channels. From your last message, you mentioned using another profile. Do the controls work in-game when using another Xbox account or do you receive the same results?

@luisHer46 Is this also happening for you on Xbox Series X or another platform?

For both of you, did this start around the 1.3.0 update or before?

@MstrTarvos I appreciate you sharing your support ticket. I have ensured that this has been reported to our team so they can further review this behavior and also added this is only happening on your primary account. As for player progression, while playing online, this will allow you to store your progression to the Cloud storage, please note this is not meant to be used as a permanent backup solution for your save games. At this time, to prevent losing any save data in the process, I would refrain from deleting any save data on your console. In the meantime, this has been shared with our team along with your Cloud save for their research moving forward. While I don't have any further information to provide at this given moment, please keep an eye out on our public channels along with our page here for further news and announcements. However, I am extremely sorry for the difficulties this causes progression in your main campaign, and thank you for bearing with us as our team continues to look over this.

@MstrTarvos I appreciate you sharing your support ticket. I have ensured that this has been reported to our team so they can further review this behavior and also added this is only happening on your primary account. As for player progression, while playing online, this will allow you to store your progression to the Cloud storage, please note this is not meant to be used as a permanent backup solution for your save games. At this time, to prevent losing any save data in the process, I would refrain from deleting any save data on your console. In the meantime, this has been shared with our team along with your Cloud save for their research moving forward. While I don't have any further information to provide at this given moment, please keep an eye out on our public channels along with our page here for further news and announcements. However, I am extremely sorry for the difficulties this causes progression in your main campaign, and thank you for bearing with us as our team continues to look over this.

@MstrTarvos I appreciate you sharing your support ticket. I have ensured that this has been reported to our team so they can further review this behavior and also added this is only happening on your primary account. As for player progression, while playing online, this will allow you to store your progression to the Cloud storage, please note this is not meant to be used as a permanent backup solution for your save games. At this time, to prevent losing any save data in the process, I would refrain from deleting any save data on your console. In the meantime, this has been shared with our team along with your Cloud save for their research moving forward. While I don't have any further information to provide at this given moment, please keep an eye out on our public channels along with our page here for further news and announcements. However, I am extremely sorry for the difficulties this causes progression in your main campaign, and thank you for bearing with us as our team continues to look over this.

@mstrtarvos I do apologize for the frustration that this issue is causing! I can see that your ticket is escalated to the appropriate team so that it can be investigated. Rest assured, this is being looked into. I do recommend keeping an eye out on that ticket for any updates, however!

@mstrtarvos I do apologize for the frustration that this issue is causing! I can see that your ticket is escalated to the appropriate team so that it can be investigated. Rest assured, this is being looked into. I do recommend keeping an eye out on that ticket for any updates, however!

@mstrtarvos I do apologize for the frustration that this issue is causing! I can see that your ticket is escalated to the appropriate team so that it can be investigated. Rest assured, this is being looked into. I do recommend keeping an eye out on that ticket for any updates, however!

Hello @KopfSmertZz,

Thank you for sharing this with us!

Can anyone else confirm if this solution worked for you, by any chance? Many thanks!

Hello @KopfSmertZz,

Thank you for sharing this with us!

Can anyone else confirm if this solution worked for you, by any chance? Many thanks!

Hello @KopfSmertZz,

Thank you for sharing this with us!

Can anyone else confirm if this solution worked for you, by any chance? Many thanks!

Hey guys!

Thank you for this suggestion @KopfSmertZz !

Have you yet been able to give this a try @MstrTarvos ?

Hey guys!

Thank you for this suggestion @KopfSmertZz !

Have you yet been able to give this a try @MstrTarvos ?

Hey guys!

Thank you for this suggestion @KopfSmertZz !

Have you yet been able to give this a try @MstrTarvos ?