The Division 2 Dev Tracker

Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

Editions
Standard

• The Division 2 (game)

Gold Edition

• The Division 2 (game)
• Year 1 pass

Ultimate edition

• The Division 2 (game)
• Year 1 pass
• Ultimate edition content (...

Read more

Contents of ULCs
To find out what is included in various ULC packs, please keep reading.

First Responder Pack

• First Responder outfit
• First Responder weapon skin

The Capitol Defender Pack

• Hazmat 2.0 outfit
• Lullaby weapon
• Lullaby blueprint

The Battleworn Secret Service Pack

• Secret Service outfit
• Secret Service weapon skin
• Specialised quality emote

The Elite Agent Pack

• Ruthless weapon
• Ruthless weapon blueprint
• Additional stash space
• Special skill effect

To find your ULC content, these will be available through your Stash in the Mailbox tab. You may then move them to your inventory via the Move to Inventory option.

• To find your outfits, backpack trophies and emotes, navigate to the Apparel menu.
• To find your weapon s...

Read more

Missing content
If you've redeemed bonus content and cannot find your content in game, please try the following steps:

1. Make sure that you have redeemed your code in the correct place. You can find steps for this depending on the launcher here.

2. If the items are missing in game, please check if they need to be downloaded and installed manually. To do this on Uplay PC:

• Launch Uplay PC
• In the menu on the top, click on Game
• Find your game and click on its tile
• Scroll down on this new page to find the Owned DLC section

3. Verify files (... Read more

Accessibility

Below is a description of accessibility features in The Division 2.

Aim assist
Aim assist is available in the game. To activate it, please follow these steps:

• Open the main menu, and select the settings tab
• Enter the Controls menu
• From there you can turn aim assist on or off

Difficulty levels
The main story missions can be done in three levels: story, normal and hard. Main missions can be done on Challenging as well if you have reached WT4

Subtitles
The Division 2 has subtitles and they can be customized! To activate:

• Open the main menu of the game and select Settings.
• Enter the Language sub-menu.
• On this screen, highlight the Subtitle Language option and switch between the languages to enable subtitles.

In the language sub-menu, you can also tweak subtitle size/contrast and enable closed captionin... Read more

Account issues
If you are having issues with your account, please keep reading.

I am having trouble linking my Epic Games and Ubisoft accounts
Please try the following troubleshooting for this issue:

• Cancel the linking attempt in the Epic Games Launcher.
• Try these browser troubleshooting steps
• Disable any browser extensions that may interfere with the process, such as ad blockers.
• Try completing the process in incognito mode
• Make sure the country on your account matches the country on your Epic account.

If I purchase The Division 2 on the Epic Games Store, will I be able to play with my Uplay friends?... Read more

Premium credits
For more information on premium credits, continue reading this post!

What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history. You can find instructions on how to do this here. If the tr... Read more

Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

Editions
Standard

• The Division 2 (game)

Gold Edition

• The Division 2 (game)
• Year 1 pass

Ultimate edition

• The Division 2 (game)
• Year 1 pass
• Ultimate edition content (...

Read more

Contents of ULCs
To find out what is included in various ULC packs, please keep reading.

First Responder Pack

• First Responder outfit
• First Responder weapon skin

The Capitol Defender Pack

• Hazmat 2.0 outfit
• Lullaby weapon
• Lullaby blueprint

The Battleworn Secret Service Pack

• Secret Service outfit
• Secret Service weapon skin
• Specialised quality emote

The Elite Agent Pack

• Ruthless weapon
• Ruthless weapon blueprint
• Additional stash space
• Special skill effect

To find your ULC content, these will be available through your Stash in the Mailbox tab. You may then move them to your inventory via the Move to Inventory option.

• To find your outfits, backpack trophies and emotes, navigate to the Apparel menu.
• To find your weapon s...

Read more

Missing Content

If you've redeemed bonus content and cannot find your content in game, please try the following steps:

1. Make sure that you have redeemed your code in the correct place. To do this:

• Start your Xbox and log in with your account. You can also create an account online
• On Xbox One, say Xbox, use a code or select Xbox Store > Browse games > Use a code.
• Enter the 25-digit code. You can also redeem the code here

An Xbox Live download code is valid for one-time use only with Xbox One systems.

2. ... Read more

List of error codes in The Division 2

Below is a list of error codes that you may encounter in The Division 2

DELTA01
Your connection has failed to connect to the game server. Please try the connection troubleshooting listed ... Read more

Accounts and other content issues

How do I link my Xbox One account?
To link your account, simply access Uplay through the game. Or, you can log on to account management section here. Navigate to the Account Information tab, and you will see Linked Accounts at the bottom of the page. From there, you can choose the console you wish to link. Click Link Account below the associated platform you wish to link.

I can't access my Ubisoft account!
I forgot my password!
For information on changing your Ubisoft Password, please check out this ... Read more

Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating these pr...

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Troubleshooting for crashes
If you are experiencing crashes on The Division 2, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

Epic

• Navigate to The Division 2 in your library
• Click verify
• After verification, the launch option will appear

2. Run Uplay with administrator rights
To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
• Select the Compatibility tab.
...

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List of error codes in The Division 2
Below is a list of error codes that you may encounter in The Division 2

DELTA01
Your connection has failed to connect to the game server. Please try the troubleshooting listed ... Read more

Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.

• Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't se... Read more

Performance issues
If you are experiencing performance issues, please try the troubleshooting steps below.

1. Check that you meet the system requirements
System requirements for The Division 2 can be found ... Read more

Xbox One troubleshooting
If you are experiencing crashes, performance issues, or any other issues on The Division 2, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

2. Power cycle your Xbox One

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat thes... Read more

Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

After killin... Read more

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more

Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

I'm experiencing audio issues!
Please follow the steps in ... Read more