[2020] Subscription and Access issues

Hey VilzuX97,

Thanks for reaching out and I am sorry to hear about this.

It appears that there are a number of players who are experiencing this and therefore it has been forwarded to our game team for further investigation.

For the time being, can I ask you to visit our support website and submit a ticket by providing the proof of purchase for your Year Club membership. Once that is done, let us know and we will have a look!

Thank you for getting on contact, if you wish to upgrade from Standard Access to Club Access, you would need to purchase the Club Access of the game.

If you choose to do this we can convert the remainder of your Standard Access to extend the duration of your Club Access at a rate of 3 days of Standard Access to 1 day of Club Access.

To do this, please feel free to contact us with an image of the proof of purchase of the Standard Access, and I will get this updated for you.

The fastest way to do this would be through our "Live Chat" service when this is available, but you can also contact us via our social media accounts on Twitter or Facebook.

If you have any further questions or are having any difficulty contacting us using one of the above methods, please feel free to let us know and we will attempt to assist further.

Thanks for getting in contact and sorry to hear you have not been able to access the Access Packs you have paid for, as a first step could you ensure you have refreshed your game client to see if this updates your game status for you. If you are still unable to access this, please contact us directly with an image showing the proof of purchase for this access along with an image in game showing this has not been applied to your account.

The fastest way to do this would be through our "Live Chat" service when this is available, but you can also contact us via our social media accounts on Twitter or Facebook.

If you have any further questions or are having any difficulty contacting us using one of the above methods, please feel free to let us know and we will attempt to assist further.

Thanks for getting in contact and sorry to hear you have not been able to access the Access Packs you have paid for, as a first step could you ensure you have refreshed your game client to see if this updates your game status for you. If you are still unable to access this, please contact us directly with an image showing the proof of purchase for this access along with an image in game showing this has not been applied to your account.

The fastest way to do this would be through our "Live Chat" service when this is available, but you can also contact us via our social media accounts on Twitter or Facebook.

If you have any further questions or are having any difficulty contacting us using one of the above methods, please feel free to let us know and we will attempt to assist further.

Hi,

The access to the edition is displayed in game here: https://forums.ubisoft.com/showthrea...ccess-in-game!
What do you see?

Thanks for getting in contact and sorry to hear you have not been able to access the Access Packs you have paid for, as a first step could you ensure you have refreshed your game client to see if this updates your game status for you. If you are still unable to access this, please contact us directly with an image showing the proof of purchase for this access along with an image in game showing this has not been applied to your account.

The fastest way to do this would be through our "Live Chat" service when this is available, but you can also contact us via our social media accounts on Twitter or Facebook.

If you have any further questions or are having any difficulty contacting us using one of the above methods, please feel free to let us know and we will attempt to assist further.

Hi,

Your medals and records are well saved on our server but no well displayed in game. This issue should be fixed soon. We hope to have it fixed today.

Originally Posted by McRev96
I logged in after few hours and I finally have my club access
Thread can be closed.

Awesome to hear that this is now sorted!

Originally Posted by fooxii
Hi Litten, thanks for the info.

A few things are a bit unclear still.

I purchased the Standard Version on June 25th and bought the 3 year club version on July 1st.

Does everybody like me has to open a ticket to apply the additional months from the standard version?

Also, is there any way to see / verify this? ubisoft.com doesn't even list the game in my library or purchase history. UPlay lists the 2 DLC purchases, but not their expiration dates.

The game itself is running fine in Club edition for me, though. I just would like to make sure everything is working correctly.

Hey there fooxi!

As your question does relate to some more account specific details, please contact us through or Support Site or Facebook and Twitter so we can take a closer look and we can confirm if everything's looking as it should be!

As the game is fresh from launch, those wanting to apply additional months may need to get in touch if they're having issues.

Thank you!

Hi paul98paul,

Thanks for letting me know. This does not match what I can see on your account at the moment.

If you wouldn't mind, could you please send us a DM about this, through our social media pages here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - https://twitter.com/UbisoftSupport

If you can tell us your Ubisoft username - paul98paul so that we can link your account, please let us know that you are having issues accessing your Club Access in Trackmania.

Support will then ask you to provide a screenshot of your proof of purchase of Club Access, if you are able to give us your order number this will be a great help also.

We will investigate this for you through Social Support, as I am unable to discuss any personal details through the forum for data protection reasons, thank you!

Originally Posted by Xyriol
Same bought 1 year Club Access but I do not get any features of it.

Hello! I will do my best to help you with this.

Club features will only be accessible while connected to the internet, can you please confirm if you have a connection?

Which features in particular are you trying to access, and what error are you facing?

Please be aware that I may need to refer you to a support agent, as they may need to review your account.

Thank you!