Original Post — Direct link

Hey there,

I've been trying the past month now to upload my skins but everytime I try the game is stuck on "Uploading your skin" and then gives the error code 0x00000190. This usually happened to me when the skin was to big or in a wrong crompression format but this time it's something different. I CAN upload a skin IF it has been uploaded to the servers before. I gave the skin to someone else to upload and it worked perfectly and as soon as it was registered I was able to upload it aswell. So i narrowed it down to me not being able to upload NEW skins to the servers/game. I have no clue what causes this but it's comparable to an IP ban. I can't upload new files to the skin servers. As additional information, I reinstalled the game multiple times, verified gamefiles, cleaned the cache, deleted the CorruptedFiles folder, reset my Config folder, changed my in-game location, tested with an empty garage and Carsport folder, tried every Network Speed option and tried a VPN. Trying to upload any skin through a Club crashes my game. Any help on this would be appreciated!

over 1 year ago - Ubi-Milky - Direct link

Hello @Grymlock thank you for getting in touch with us about this upload your car skin error and crash.

I have reached out to the team to ask what this error code means, and why is it your friend can upload the same created skin you have made, yet you can not.

We will get back to you as soon as we have more information from the Trackmania team on why this may be happening or why this error code appears.

In the meantime, if you could capture a video clip of this happening for our game team, that would be great. Please see our pinned post on how best to upload a clip for more information >

over 1 year ago - Ubi-Milky - Direct link

Thats brilliant thanks for the video upload @grymlock

One thing I have to be sure of as its missing from the first part of your video, can you confirm that you followed these steps exactly? >

  1. Save your work-in-progress car skin by selecting 'Save Project' in the skin editor. This will save your project as a .zip file
  2. Select 'Export Skin' then select the text that says 'unnamed' and enter a name of your choice
  3. Select 'Upload Skin' option in the Garage menu and select your the car skin .zip file from this folder > Models\CarSport

over 1 year ago - Ubi-Sigma - Direct link

Hello @grymlock!

Thank you for getting back to us with more precisions of what you have tried to fix the issue. In addition I've found more information that could help you bypass this error.

First of all, could you try editing this skin, exporting it with a new name, then uploading this new exported skin. It should allow you to open it properly without the error.

Also, to investigate this further and as I saw you already mentioned receiving this error when the file was too big, which can indeed happen, can you tell us what is the size of the skin you're trying to access?

Do not hesitate to come back to us with the result of this step and more information if the issue persists!

over 1 year ago - Ubi-Milky - Direct link

Hello again @Grymlock thanks for all of the extra information you have been able to give us about the export error and the creation in Substance painter, I have passed this onto the team.

Our QA wanted me to ask you the specific 4x questions >

  • Does the issue still occur after deleting Documents\Trackmania2020\Config folder?
  • Does the issue still occur after using the Clear Cache button from the game? (Settings>System> Clean cache?)
  • What are the internet settings that you are using? ISP, download, upload speed?
  • Are you able to send us the .zip file of any car skins that are giving you this issue when trying to export? You can send us these files by attaching them to a case here > https://www.ubisoft.com/help/contact

over 1 year ago - Ubi-Milky - Direct link

Thanks for coming back to us @Grymlock my apologies I skipped over your original post from March where you mentioned deleting/resettings the config folder and clearing the cache.

In regards to the Config file deletion, in most of our games, when launching the game again after deleting this file, a new config file would be generated in its place, however, this is the first time I've heard of the creation of a new 'Trackmania' file, so this is something I can ask our QA team about our current investigation we opened for your skin issue.

Could you let us know what Internet Service Provider company it is you use, as our Trackmania team always like to gather this information on a players connection for most issues?

Thank you for also providing the car skin that was last exportable, before you received the error code (I looked into the C-AA-00-03 error code which directly translates into 'there was a validation error' in our database) - do you also have a link to any of your newer skins that will not export, no matter what you do, so we can use this skin file as a comparison to the one you posted above that worked?

over 1 year ago - Ubi-Milky - Direct link

That's brilliant @Grymlock thanks for that file, I will pass it to our team now and update you when we know more.

As a side note, the team were a little concerned about the 9mb car skin file size, believing it may be too big. They recommended trying to reduce the file size amount in the meantime, whilst they look into this, thank you!

over 1 year ago - Ubi-Karl - Direct link

Hey @Grymlock, thanks for the update and sorry to hear that issue persists even with a different PC.

I do fully appreciate where you're coming from and will see what I can do to speed things up, however as for now, I can see that we're yet to receive any update, so do bear with us and we will try to keep you in the loop as we go.

Appreciate your patience and if you have any further queries in the meantime, let us know!

over 1 year ago - Ubi-Perseids - Direct link

Hello @grymlock! While we don't have an update from the team about the issue with the car skin yet, I've gone ahead and shared this info about changing the numbers in the custom network speed with the team. Hopefully, they can shed some light on this, and once we hear back with an update, we'll be sure to let you know. Thanks for your patience while the team continues to look into this!

10 months ago - Ubi-Ciel - Direct link

Hey @Grymlock,

Our apologies for the delay.
Could you let us know if this issue is still present in the current version of the game? 😊 

8 months ago - Ubi-MrM - Direct link

@eyebodev Awesome, thanks for the update !

Feel free to let us know if the Issue happens again, or if you have any questions !

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