Original Post — Direct link

When loading an online map, the map loading screen can stay for a long time, and the player is disconnected with an error.
I have encountered this issue many times now. Today it was the Super Royale game mode. I gave it two tries to connect to an actual map, and both times this error happened. I have only encountered it in online game modes. The connection during this bug is stable on my side.
I cannot enjoy some content of the game because of it.

3 months ago - Ubi-TheBerry - Direct link

Hey there @lukiblackangel,

Thanks for reaching out, sorry to hear you're having issues.

While we appreciate your connection is generally running, there's a clear issue in your network and the Ubisoft services being able to communicate.

As such, we need to rule out any other local causes. Could you please ensure you've completed all of the steps in our connectivity guide here and let us know how you get on?

Thank you!

3 months ago - Ubi-LadyBlue - Direct link

I'm sorry you've had the kind of experience where some answers seem useless @prohjort.Often, giving the basic connection troubleshooting is a way to rule out issues, then provide that to our teams to help them investigate if needed. It's not mine or really anyone else's intent to throw things at you as if we don't care.

@Michalzeszen, our support teams are experiencing an influx of contacts so I promise they're not ignoring you, just getting back to everyone as best as they can. I completely understand your frustration though and promise I plan to help as best as I can.

  • Try reinstalling Ubisoft Connect for me (even if you're not playing through Ubisoft Connect)
  • If that doesn't resolve it, and this a really off-the-wall suggestion, I'd like you to try connecting to a different network, even if it's mobile data just long enough to connect. After that, you can switch back to your regular internet. Weird I know, but it seems to have worked for some others.
  • If that fails (I know you're super tired of being asked to submit stuff so I'm really sorry for asking) could I have you add your dxdiag file to the case you already created? I've already pulled your Msinfo so I'm good on that one.


After that, let me know so I can take a look with you.

3 months ago - Ubi-DeskLamp - Direct link

@Michalzeszen Thanks for the update, and I'm sorry to hear that @Ubi-LadyBlue's workaround didn't help you out.

Sadly I've had to remove the link to your DxDiag from your post since these files can contain potentially sensitive information such as IP addresses, so if you could please upload that file to your support ticket so that we can take a closer look, we'll be happy to keep looking into this with you!

2 months ago - Ubi-Froggard - Direct link

Hey @Michalzeszen

I'm sorry to hear you are still having issues trying to play the game. Someone will get back to you through your support ticket to look into it further with you.

Regarding your question "why in gods name your games take 1-2 minutes to give the player a timeout?", this isn't something we can give you an answer for. The support team here on the forums and the support tickets have nothing to do with the development of the game itself and why that decision was made. The Nadeo dev team do check out these forums from time to time too and reply to players, so maybe they will see this thread and get back to you here about that if they are able to go into any detail on it.

about 2 months ago - Ubi-Perseids - Direct link

@prohjort Hey there! I'm sorry to hear that you're also experiencing this issue still and that the steps you've tried have not helped yet. Since it sounds like you've already completed the steps in this FAQ, if you haven't yet, please go ahead and open a support ticket. Please upload images of your opened ports so that our team can take a closer look into what is causing this issue. Thank you!

@Michalzeszen Hello! I apologize for the frustration this issue has caused. 😞 I did look into your case and it looks like you recently updated with the requested image of the port forwarding. Thank you for sending that in! Our team will take a look and get back to you as soon as possible. We're experiencing a high volume of contacts at this time, so I apologize for the delay. I appreciate your patience thus far! Thanks!

about 2 months ago - Ubi-Verse - Direct link

@Michalzeszen Hi there 😊

I am really sorry that this issue has been going on for so long. I can imagine that this situation is very frustrating.

As explained before, our support staff is not involved in the development of the game or any potential fixes. However, they are looking into your case and will get back to you as soon as possible. It can take some time, since we are experiencing a high number of contacts at the moment.

I apologize for the inconveniences and frustration that this is causing you!

about 1 month ago - Ubi-TheBerry - Direct link

Hello @Michalzeszen,

As per my response here - I have updated your case with the update from the game team.

We are experiencing higher than usual contact volumes so appreciate your patience at this time and we will continue to response as soon as we can.

Thank you.