This is pretty accurate. My job is to interact constantly with hundreds of people, have a working knowledge of their thoughts and concerns, and be able to provide their thoughts internally while being able to convey our thoughts back out to them. Part of my process is to engage with people and to try and find the nuances that occur in the back-and-forth discussion.
Much of this thread and the previous thread on the San Diego are similar. I begin by presenting the product that we are providing and our thoughts on it. There is a wealth of responses about the product. If there is a significant push for a different product, then I need to start interacting to learn the WHAT and WHY of those requests to be able to represent those viewpoints internally. I can't simply copy/paste the views of hundreds of posts, so it's on me to understand the common threads and concepts that run deep and be able to provide the core of the feedback. Yes, there is interpretation in doi...
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