Ahskance

Ahskance



24 May

Comment
    Ahskance on Forums - Thread - Direct

As others have said, it's nice to reach the Daily Container milestones faster. If you've completed all the grinds that interest you, the Bonuses can be helpful for the daily containers or any combat missions that track Ship XP Earned (Base XP Earned is different, though).

Comment
    Ahskance on Forums - Thread - Direct

If you ever experience someone intentionally throwing a match, please make a CS Ticket and include a Replay. You can do so here: https://na.wargaming.net/support/en/products/wows/help/31336/31337/31338/31339/.

We absolutely action things like that and it's very helpful to have a record of when someone does it so we can escalate the actions we take if it happens again.


23 May

Comment
    Ahskance on Forums - Thread - Direct

MAU (Monthly Active Users) is one of our primary tracked stats. It directly shows if people have the game downloaded and log-in to interact with it. It's a very important metric in terms of game health and stability.

Free-to-Play games have Churn, which is an inevitable as gravity because people move to other products/experiences over time, but charting the continued interaction from new and old players in a clear "Do people log in and play the game?" is a way to know about the continued interest in the product.

Comment
    Ahskance on Forums - Thread - Direct

It is linear. It's just the raw number of people which meet the MAU condition (at least 1 battle during the month).

Comment
    Ahskance on Forums - Thread - Direct

It's just the raw number of players that play one battle or more during the month.

Comment
    Ahskance on Forums - Thread - Direct

For explanation, Monthly Active User (MAU) is a player that played at least 1 battle in last 30 days.

Data is not something that companies share lightly, so we have not included the specific numbers of our Monthly Active Users. However, the graph still shows that the amount of players connecting with our game each month is constant or increasing which is valuable information.

Post
    Ahskance on Forums - Thread - Direct

Hey there, folks!

We would like to react on posts showing custom graphs and data from a third party source about World of Warships players. We appreciate the effort you put into making them, but we need to point out that the data is either incomplete or incorrect and doesn't quite match up with what's really going on in the game.

So, we took this opportunity to share some data first hand to give you a better idea of what's happening with the player population trends. The data provides a general overview to give you a better understanding.




For explanation, Monthly Active User (MAU) is a player that played at least 1 battle in last 30 days.

Just like any other online game, player populations can fluctuate over time due to various factors like new releases, seasonal patterns, and even the ever-changing interests of players. Notice those spikes we see in the wint...

Read more

22 May

Comment
    Ahskance on Forums - Thread - Direct

When you let CS know of a violation, they assess it and action it.

Your Ticket's response was:

"Hello Commander,

Thank you for contacting Wargaming Player Support. We appreciate your concerns and interest in the improvement of the game.

We will review this request and, if necessary, we will take appropriate measures according to our game rules and punishment instructions. We cannot disclose the exact measures we take due to the protection of data privacy. We appreciate your understanding. However, we assure you that violations of the Game Rules are met with appropriate sanctions.

We hope your next battles are far more pleasant and you have a great time in-game.

Thank you for your patience and time.

Kind regards."

What you reported was in violation of our EULA, so actions were merited.

Comment
    Ahskance on Forums - Thread - Direct

You can close the message, of course. You should add a player the your Blacklist if they are sending you DMs that you do not want. Please make sure you take a Screenshot before you close them so you can report it to Customer Support here: https://na.wargaming.net/support/en/products/wows/help/31336/31337/31345/31347/


21 May

Comment
    Ahskance on Forums - Thread - Direct

This poll is asking for players to select a ship that they would like to see a camo on. This is more about understanding which ship is the most requested/interesting to players.

If you'd like to take it a step further and imagine what the options would be like, the general concept is listed in the article:

Comment
    Ahskance on Forums - Thread - Direct

The survey link looks to be the issue. We have escalated it and it'll likely be fixed in a few hours.

Please use the link here if you would like to vote right away!


20 May

Comment
    Ahskance on Forums - Thread - Direct

Looking into the event, the automated conversation for unused Vouchers was 1:150,000 Credits. This initially surprised me as I expected it would convert to Credits at the "buy Voucher" rate, but it was pointed out that could allow for people to buy Vouchers with non-Credit resources and then wait out the time period for a non-Discounted exchange to Credits. That would be a subversion of the coversion-rate concept, so Vouchers were converted at the output rate, not input rate.

I would suggest a CS Ticket. Customer Support governs account interactions and would be able to see what currency was used to purchase the Vouchers that weren't used. Having spare vouchers isn't likely a widespread issue, so they might be able to refund the "buy Voucher" amounts/types that you used for the vouchers you didn't spend.


19 May

Comment
    Ahskance on Forums - Thread - Direct

The current Containers and Sequential Option is the only way to obtain her that we've announced.

We have committed to making ships available through a non-Random path and the Sequential Option provides 31 containers before you can purchase the ship directly for 1 Credit. The pathway costs 17,850 Doubloons and will provide additional things from the containers which are opened along the way. The offer is similar to an Admiral Pack.

Comment
    Ahskance on Forums - Thread - Direct

I played the recent Darktide game and had a lot of fun in it, so I'm particularly excited to see another Warhammer 40k collab! <3

Comment
    Ahskance on Forums - Thread - Direct

Please provide any Replays you can so I can them on!


18 May

Comment
    Ahskance on Forums - Thread - Direct

Reddit can certainly be a spicy place, but their Mods do action stuff which is out of line. If you see something crazy, you should Report it.

As for our side of things, we use Customer Support Tickets. Whenever you experience an issue, please make a Ticket. It really goes a long way in getting these things handled.

Comment
    Ahskance on Forums - Thread - Direct

Reddit is community moderated, and the moderators over there do action based on their rules.

If you find something that is overtly toxic, you should Report it.

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The method for dealing with bad behavior in our game is Customer Support Tickets. This is how we action things and escalate repeat issues up to and including permanent sanctions.

Comment
    Ahskance on Forums - Thread - Direct

There have been many threads disagreeing with our game mechanics. As long as the thread doesn't devolve to personal attacks or harassment of other players it's fine.

Comment
    Ahskance on Forums - Thread - Direct

7.5km x .9 x .9 = 6.075km

6.1km Concealment is more than 6km, but should still be pretty useable.


17 May

Comment
    Ahskance on Forums - Thread - Direct

If you suspect intentional griefing, please make a CS Ticket and provide a Replay with a Description.

You can use this link: https://na.wargaming.net/support/en/products/wows/help/31336/31337/31338/31339/