AndrewT

AndrewT



30 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
The good folks in User Mods are probably best placed to help you with the save game editing aspect of your issue.

And Bug Reports is the place to post to get QA to look into the cause.  
Comment
    AndrewT on Support Forums - Thread - Direct
I see no problem in those files. Was there no cpatch.log there?

What is your actual problem and its history please?  
Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to Borderless. THEN go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help,Please do a full **clean** re-i... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I have no idea what could be causing this to you. Has this always happened since you've had the game? Or it was okay up to some point?


Please do a full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.
... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Please go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help, Has the game ever run successfully on this computer? Or never?

IF IT USED TO ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
It's a Windows setting, nothing to do with Steam, so I'm sure not.

Whether there's any way to do it in, say, the registry is beyond my Windows knowledge I'm afraid.  

29 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
That may be due to your unusual edition of Windows 10 Enterprise 2016 LTSB, which I don't recall coming across before. I see it is intended for use in situations where frequent updates would be a problem such as hospitals. I'm sure we don't test our games on it. And it becomes unsupported in about 2 weeks' time.

Were you at all considering going to Win11 any time soon? If so this might be a great time for that!  
Comment
    AndrewT on Support Forums - Thread - Direct
No mention of CK3 in that dxdiag , I see. That would typically point to an issue outside the game.

But as you can see, still those DX11 errors in that log. Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, refresh rate 60.

Is that any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
Okay, let's start from scratch! Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Kristofvdo said: nb, Tested with loaded and unloaded mods
Disabling mods does not remove effects they have already has on the colony. Does this ever happen in a colony that's never had any mods used in it?

And what actual mods are they please?  
Comment
    AndrewT on Support Forums - Thread - Direct
That log goes back 2 years so time to do a clean reinstall!

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam


IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
If you have opted into a beta of an older game version, that tells Steam you don't want to update.

Opt out of al betas in that tab in Steam, and the latest patch will be applied.  
Comment
    AndrewT on Support Forums - Thread - Direct
If there was a bug in this game that stopped it working at all for everyone, we'd know about it well before now! So I doubt a patch will fix your problem, which is more likely in Windows somewhere.

If there are no errors in that log we've made progress it seems, but clearly not enough. If you run ck3.exe directly from File Explorer now, what happens?  

28 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
Odd ... you may need help from nVidia support on that.

Do you still get those DX11 errors in that log?  
Comment
    AndrewT on Forums - Thread - Direct
Apparently it is awaiting MS approval. Hopefully today!  
Comment
    AndrewT on Support Forums - Thread - Direct
BIna said: For the record, the NVIDIA driver download criteria I had to use for my laptop model was GeForce 10 series (Notebook), GeForce GTX 1050 Ti, Windows 10 64-bit, Standard driver type, English (US). Version 472.84 is the latest driver available to these specifications.
That's odd, as I went through those same options and ended up here:
www.nvidia.com

...

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Comment
    AndrewT on Support Forums - Thread - Direct
jaava said: Not sure what I'm supposed to do with geforce experience.
If it is running, unload it please.  
Comment
    AndrewT on Support Forums - Thread - Direct
Can you connect to the internet via a VPN, or a mobile hotspot - if so does that problem still happen?  
Comment
    AndrewT on Support Forums - Thread - Direct
Please delete the ~/Library/Application Support/Paradox Interactive/ folder. To see it go to the Finder, hit command-shift-G (ie Go To) and paste in ~/Library/Application Support/ . Then run the game from the PLAY Button in Steam, to reinstall the launcher.

If that does not get the launcher running, we will need these files from that same folder:

Attach ALL .log files Found here ~/Library/Application Support/Paradox Interactive/launcher-v2/  
Comment
    AndrewT on Support Forums - Thread - Direct
DonCorelone said: The weird thing is that if I try run it through the eu4.exe it works fine, but I have no access to the DLC's. If I try to run it through the launcher I get the message in the screenshot attached
Ah, that is usually an antivirus app getting in the way. What antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

eu4.exe and dowser.exe (in the Steam EU4 folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2022.11/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox I... Read more