AndrewT

AndrewT



03 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
I am pretty sure that is the case, yes. FYI I have not seen any other such reports.

Can you contact nVidia support and run the problem by them? I believe some early builds of the 30xx series did have hardware problems.  
Comment
    AndrewT on Support Forums - Thread - Direct
reviest said: Using test account helped and I was able to see the game working as intended. No changes on main account.
Then either something is running under the main account that isn't in the test account, which is getting in the way, OR there is a problem with the user profile of that main account (which would be a Windows problem I can't really help further with).

There's no file attached to your post.  
Comment
    AndrewT on Support Forums - Thread - Direct
Just to be clear, 1.6.1.2 is now slow whereas it was not before?

If that is the case, clearly the issue is local and outside the game as such! However I see nothing in particular in those files to point to what it might be.

If you make another user on this machine and log into it as that, does the problem still happen with both game versions?

Please install and run the free utility Speccy, send its output to a text file and attach that here, thanks.  
Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to Borderless. THEN go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help, Has the game ever run OK on th... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
If that save you mention reliably triggers this crash, please make a new thread in Bug Reports and attach it there, for QA to look into.

Sorry for that problem!  
Comment
    AndrewT on Support Forums - Thread - Direct
FYI this game is not tested or supported on the Apple silicon M1 or M2 platforms. Only Intel or AMD CPUs.

However it normally does run, not crash on launch.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log , exceptions.log  
Comment
    AndrewT on Support Forums - Thread - Direct
Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, refresh rate 60.

Is that any better?

If not, does reverting to 1.6.x in the Steam Betas tab for this game get back to acceptable performance? Or still an issue now?  
Comment
    AndrewT on Support Forums - Thread - Direct
I fear you have a driver or hardware problem then.

- uninstall the nVidia driver and all other nVidia software
- reboot
- install Sept 2022 by fresh download https://www.nvidia.com/Download/index.aspx?lang=en-us
- reboot again

If that still doesn't help, Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN ... Read more

02 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Note that the Apple M1/M2 platform is not supported hardware for this game, only Intel/AMD CPUs are. Which may or may not be related to your problem, but does limit what we can do here.

Does this just affect that one save file you mention, or any other one or new test one you might start?

If just the one, was it started under current game patches, or earlier ones?  
Comment
    AndrewT on Support Forums - Thread - Direct
A case here where swapping to a standard Windows version helped
forum.paradoxplaza.com

Game crash upon startup after graphics card update

I recently updated my graphics card (nothing out of the ordinary, just a pretty standard update), and now CK3 is unable to start up. Every time I click "play" on the game launcher, the game will attempt to launch, but then crash quickly after. I... ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, refresh rate 60.

Is that any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
I think we may have a problem with this unusual Windows version:
Windows 10 IoT Корпоративная LTSC 64-bit
I don't recall seeing it before, but this is the third one this week! From what i see it's not intended as a consumer OS but for hospitals etc, and in any case is due to leave MS support this month. And I'm pretty sure our games are not tested on it at all.

Do you have access to a normal consumer build of Windows 10 or 11 you can move to?


Meantime, Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, refresh rate 60.

Is that any better?  

01 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Sorry, are you saying this happens on both machines you tried? Or just one and not the other?  
Comment
    AndrewT on Support Forums - Thread - Direct
Did you mean to post this in Bug Reports, perhaps?  
Comment
    AndrewT on Support Forums - Thread - Direct
Interesting, this is the second installation of Windows 10 Enterprise LTSC I've seen this week with problems with our games , I'm not sure I even knew that edition of Windows existed before! I did see it falls out of support this month, and that it gets many fewer Windows patches than a normal consumer edition of Windows; it's apparently intended for "stable" situations like hospitals and so on. I'm sure our games and patches are never tested on it.

Were you at all considering going to Windows 11 ? If so this might be a great time!

Meantime you could try the latest driver for that AMD video:
https://www.amd.com/en/support/apu/amd-ryzen-pro-proce... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Well that's interesting; I haven't see that happen with others with the same hardware!


Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Please go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help, Please do a full **clean** re-install:

- move any valued save games elsewhere... Read more