AndrewT

AndrewT


08 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
This is a bug that only happens in certain integrated AMD Vega installations. I'm not 100% sure if it's an actual game bug or issue with those drivers/hardware, but it has been the case for many years so you'll need to keep that settings like that until you get a different computer, or at least video hardware.

All the best!  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox Interactive/EU4 folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.

**File Locations on Mac OS X**
The executable and DLC folder are in Users/USER/Library/Application Support/Steam/SteamApps/common/Europa Universalis IV/
To see it go to the Finder, hit command-shift-G (ie Go To) and type in ~/Library/ .
The user files (settings.txt, error logs, saved games, gfx, mods) are in /Users/USER/Documents/Paradox Interactive/Europa Universalis IV/ .


IF that doesn't help:
Please attach here your Documents/Parad... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.

Then start a new campaign with NO mods at all enabled. Do you still get this?


If so DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log , exceptions.log  
Comment
    AndrewT on Support Forums - Thread - Direct
There's been a new launcher release now. Please do the clean reinstall of it I described above, again. Any different?  
Comment
    AndrewT on Support Forums - Thread - Direct
We can't help with modded games here I'm afraid.

If you both start a new campaign with NO mods at all enabled, do you still get this?

If so does it affect both local and cloud saves?  

07 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
Run the game up then alt-tab out to the desktop. Right click on the speaker icon in the taskbar , open volume mixer. Scroll across until you see the game - check it is not muted or set at a really low level.


If that is not the problem,
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log .  
Comment
    AndrewT on Support Forums - Thread - Direct
This is a cosmetic error and should be fixed in the next game patch.

The actual DLC is unaffected and will work fine for you.

Sorry for that glitch!  
Comment
    AndrewT on Support Forums - Thread - Direct
I'll report this to Paradox tonight, sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
Right click on this game in your Steam Library, manage, browse local files. Then go into the Binaries folder, ck3.exe is there. Does it work if you double click on it, or give an error?  

06 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
Please run these Windows repair tools:

.NET

Microsoft .NET Framework Repair Tool is available - Microsoft Support

Describes the .NET Framework Repair Tool and how to obtain it. support.microsoft.com support.microsoft.com
SCANNOW:

...

Read more
Comment
    AndrewT on Support Forums - Thread - Direct
If you both can please respond to my post above as I request there, I'll try to help you even though this does not seem to be our problem as such.  
Comment
    AndrewT on Support Forums - Thread - Direct
FYI there's no point in reporting the same problem in multiple places, the same person looks at both - me!  
Comment
    AndrewT on Support Forums - Thread - Direct
The main difference in running form the launcher or ck3.exe is the game settings, which are in Documents/Paradox Interactive/CK3/pdx_settings.txt

Windows error c0000409 apparently means missing or corrupted system files. Please try these Windows repair tools:

.NET

Microsoft .NET Framework Repair Tool is available - Microsoft Support

Describes the .NET Framework Repair Tool and how to obtain it. support.microsoft.com... Read more

05 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
I don't see anything in those files to explain your problem. In there CK3.exe is crashing with c0000409 rather than 0x000012d though.

What if you run ck3.exe directly from File Explorer, any different?  

04 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
Well, either there is something loading in your original Windows user profile that is getting in the way of our launcher (whether an app, utility, or security setting), or it is corrupted. At least now you can play the game properly, with some inconvenience to be sure.

Diagnosing Windows problems like that is somewhat beyond me I'm afraid. You could boot into the original Windows user profile again and try this Windows repair tool

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Describes how... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
As Vulkan didn't help, you can go back to DX11 .

Looks like you have an issue with the nVidia driver or card:

+++ WER9 +++:
Détecteur d'erreurs LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_SCG3D, type 0
Nom d’événement : LiveKernelEvent

Please try this:

- uninstall that driver and all other nVidia software
- reboot
- install late Feb 2023 https://www.nvidi... Read more

03 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
This has to be some Windows or other local problem, quite what I cannot really guess.

This has not always happened to you, it was okay up to some point?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.  
Comment
    AndrewT on Support Forums - Thread - Direct
I can only guess he has a firewall or other network problem.

Have him connect to the internet via a VPN if possible, otherwise a mobile phone hotspot. Does that help?  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't know then. What if you make a new Windows user on this machine and log into it with that? Do you get the same launcher problem there?  
Comment
    AndrewT on Support Forums - Thread - Direct
We see some mod errors in that log - you are disabling ALL Mods which we work on this, is that right?

That aside it is hard to understand why you get this issue on two machines, I've never seen it before.

You could check if there's a video driver update available
http://support.amd.com/en-us/download