AndrewT

AndrewT



31 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
FYI Ubuntu is the only supported distro for our games.

JacobM33 said: The game works fine when at 4k, although the UI is too small to read
Did you try using the gui_scale= adjustment in settings.txt ?

I can't see what driver version you have, but this is the latest:
https://www.nvidia.com/Download/driverResults.asp... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I just tried the mod "US Overhaul Dynamic - extended topbar" and it loaded and worked fine for me. Can you . try JUST that one and see if it works?

If not, are your Steam installation, the Steam Library that this game is installed in, and your Windows User folders all on the same volume?  

30 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Do you have access to any other computer to do a test install on? This is to determine if it's local to that one computer, or maybe some weird account issue or something.  
Comment
    AndrewT on Support Forums - Thread - Direct
Most likely this is a resolution issue, we are seeing some issues like that with 10.15 . try reducing the game resolution step by step until it works for you.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
SIMAS V said: you know, I actually noticed that earlier. I simply closed the client and re-opened it and the yellow update dot did not come back.
If you'd hovered the cursor over that yellow dot it would have said to do exactly that.

Anyway back to the DLC problem (which BTW I still have no other reports of!). It is unchanged I assume?

I suppose you may as well opt into 2.5.1 - "stellaris_test" in the Steam betas tab.


If still no good I frankly do not understand what is happening here! If you revert to sat 2.3.3 is it okay? ... Read more

29 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
SIMAS V said: I was attempting to turn off different DLC and run the game to see if any difference was made and got an error. Maybe its related?
That image shows your launcher has an update due. Is there something stopping it from updating?  

28 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Go to Steam/steamapps/common/stellaris/dlc/ . Are all the DLCs physically present there? There should be a folder with two or three files in it for each one.  
Comment
    AndrewT on Support Forums - Thread - Direct
Sorry, can't see any of those images.

I suggest you enable CFA, add stellaris.exe to the Apps Allowed Through. Then go to Steam/steamapps/common/stelaris and delete the whole DLC folder, AND go to Documents/paradox/stellaris and delete the dlc_signatures file.

Then run a Steam Verify operation against the game, then try the game.  
Comment
    AndrewT on Support Forums - Thread - Direct
What antivirus do you use? Are you sure you executed that step in my instructions successfully?  

27 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.  

14 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Sneakytiki said: Odd, all the new paradox games are missing "d3d9.dll" copied from system32 to the main game folder and they work again.
That's not at all normal - we'd know if everyone saw that!

Maybe a dx9 or system path issue?  
Comment
    AndrewT on Support Forums - Thread - Direct
First check that your computer's time is correctly set from the internet, seen a few cases like that causing the launcher install or update to fail.

Also seen some reports that running Steam as the Admin user can help ... !  

02 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Update for visibility.  
Comment
    AndrewT on Support Forums - Thread - Direct
Update for visibility.  

25 Aug

Comment
    AndrewT on Support Forums - Thread - Direct
Please try a .NET repair:
https://docs.microsoft.com/en-us/dotnet/framework/install/repair

And a system file check:
https://support.microsoft.com/en-au...er-tool-to-repair-missing-or-corrupted-system

If those don't get the game running I'm frankly out of ideas here, I am sorry.  
Comment
    AndrewT on Support Forums - Thread - Direct
You definitely installed the Microsoft update KB4019990 ? Because I don't see it listed in there.

Other apps and utilities that I can see might cause problems:
C:\Program Files\KLIM AIM Gaming Mouse\KLIM AIM Gaming Mouse.exe
C:\Program Files (x86)\Razer\Razer_Kraken0502_Driver\Drivers\SysAudio\Kraken0502Helper.exe
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe
C:\Program Files\Nefarius Software Solutions\ScpToolkit\ScpService.exe
C:\Program Files\Nefarius Software Solutions\ScpToolkit\ScpTrayApp.exe
Can you unload or kill those and see if you still get this problem please?  

23 Aug

Comment
    AndrewT on Support Forums - Thread - Direct
Did those installers run okay? Any errors or problems?

Install and run the free utility Speccy. Send its output to a text file and attach that here please.  

22 Aug

Comment
    AndrewT on Support Forums - Thread - Direct
Please go to C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010\ and run dxsetup.exe
Please go to C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist\2015\ and run vcredist_x86.exe and vcredist_x64.exe

Run the Windows Updater app and apply everything it finds to apply.

Then manually install the Microsoft update KB4019990