AndrewT

AndrewT



03 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
FYI there is no need to manually activate DLCs in the launcher on any game version; the reason they show there is so you can de-activate them if you want, in fact.

IOW they should all be active all the time in this situation. That some work and some don't is almost certainly nothing to do with the launcher as such, but some game or XBox store issue.

I'm raising this with Paradox tonight, but if you want more direct response form them please lodge a support ticket at paradox.zendesk.com with all applicable details.

Sorry about this problem, whatever the cause!  
Comment
    AndrewT on Support Forums - Thread - Direct
Actually that's a completely different error than before.

I've not seen it before, but it looks like a file access issue. What antivirus do you use?  
Comment
    AndrewT on Support Forums - Thread - Direct
jvtuta said: hey i get the same error from first post, "Launching the game failed". I just do all things who u tell the guy and not worked for me! Sorry for my english im brazilian.
You did everything in my post#4 above?  

02 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
Mixed messages in that log .... download this file:
https://forumcontent.paradoxplaza.com/emailsignatures/2020.2-win-prod.zip

Extract the three files in it and place them over the three older files with the same name that are in the Steam EU4 folder, where eu4.exe is. If Windows asks you to confirm the overwrites you are in the right place.

THEN do the process in post #2 above again please.  

01 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
There are some log files in:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/

Attach them here please.  
Comment
    AndrewT on Support Forums - Thread - Direct
You can't use the standalone Paradox Client to run the MS store edition of the game, sorry, only the Steam/Paradox edition.

If the DLCs show up in your online account I don't see why they wouldn't install for you. But I don't know how MS handle such things; I know on the PS4 the users have to manually download each DLC!

If you've done a full reinstall of the game that surely should have installed them! Have you contacted their support?  

29 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
Did you do my process in post #2 above? You don't mention it either way.  
Comment
    AndrewT on Support Forums - Thread - Direct
Just to check - you bought these DLCs from the MS Xbox store? Not say from us or Steam or elsewhere?

If so, do they show as bought in your Xbox account online? I ask because it's really up to them to deliver product you bought from their store to the game installation via their client!  

20 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
filip133 said: I don't have menu like this "DLC Subscription" :/ Someone can write me why? How can I buy subscription? :/
It is not available to all users. It is essentially random who sees it and who does not.This is because it is an experimental programme.  

14 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
Does this happen whether you are host or not?

Are you opponents also Mac, or Windows, or mixed?

FYI here's my standard checklist for EU4 MP issues:


- make sure all players have opened the required Steam ports in all their active firewalls (each player may have up to 3)
https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711
- all players delete their documents/paradox/eu4/gfx/ folders, and let the game recreate them
- use no mods at all
- all players use the same language in-game
- when anyone gets an OOS error, re-host the game imme... Read more

09 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
No real idea, I"m sorry! I guess make sure steam.exe and eu4.exe are allowed through all your firewalls.

If that doesn't help, probably best to lodge a support ticket at paradox.zendesk.com  

03 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
Please update that nVidia driver:
https://www.nvidia.com/Download/index.aspx?lang=en-us

And what antivirus app do you use? Add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.  

31 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
While I'm not a console player, they do seem to need to have that done every now and then.

Glad that helped, all the best!  

27 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- uninstall the game from the PS4

- clear the PS4 cache and game files (save game data)
https://support.activision.com/arti...iles-from-PlayStation-4-and-Xbox-One-Consoles

- rebuild its cache:
... Read more

18 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Sorry, you are right, no 72 - how odd! I have that available on my GeForce 1060. I guess it is the monitor that's the difference, and perhaps Gsync.

ComplexIvano said: 144 (the monitor native refresh rate).
Not according to your dxdiag.txt:
Monitor Name: AOC AG271QG
Monitor Model: AG271QG
Monitor Id: AOC2713
Native Mode: 2560 x 1440(p) (59.951Hz)
 

17 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Next to test would be 72. You can see what rates are technically supported at the end of that system.log file you attached.  
Comment
    AndrewT on Support Forums - Thread - Direct
In the game's launcher please set refreshRate=60 (or 59 if that is offered) , does that help?

If not, then enable Vsync in there, any better?  

16 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Has this always happened ever since you've had the game? Or only since what change or update?

Does this affect EU4 or CK2 also?

If you save and exit the game, then start it up again and load that same save, does it start again immediately? Or do you need to wait 60-80 years in the game again?

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox/Stellaris/logs/ folder, attach system.log .


Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Try selecting borderless in the game launcher.  

09 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
I see, I was unaware of that.

I guess this should be logged as a bug, even though I suppose it is more of a design or missing feature issue. Are you okay to do that in Bug Reports here?