AndrewT

AndrewT



05 May

Comment
    AndrewT on Support Forums - Thread - Direct
Did you mean to post this in Bug Reports, perhaps?  
Comment
    AndrewT on Support Forums - Thread - Direct
Is this just in one particular campaign, or any one you start and play?

Any mods involved?  

04 May

Comment
    AndrewT on Support Forums - Thread - Direct
You have a problem with your nVidia driver or card:
Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Ampere_UserOC, type 0
Event Name: LiveKernelEvent
- uninstall their driver and all other nVidia software
- reboot
- install their latest from here https://www.nvidia.com/Download/index.aspx?lang=en-us
- reboot again

Good luck!  
Comment
    AndrewT on Support Forums - Thread - Direct
I doubt very much that substantial changes will be made to the game at this late stage in its lifecycle. But you could ask the devs that that in the next dev diary.

But your findings may help others here with performance issues ! Thanks for sharing!  

03 May

Comment
    AndrewT on Support Forums - Thread - Direct
I don't know then ... the Linux and Mac versions tend to be slower due to using OpenGL , but I'm not sure that accounts for your experience.

Can you see if the CPU, GPU, memory or any other component is maxing out when the performance is at its worst?  
Comment
    AndrewT on Support Forums - Thread - Direct
We can't help with modded games here I'm afraid. What happens if you start a new campaign with no mods at all in use, any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
If you believe these are game bugs, please make separate reports of them in the Bug Reports forum. Thanks.  

02 May

Comment
    AndrewT on Support Forums - Thread - Direct
A lot of errors in that log that i don't see in my installation, but I haven't played this game since the latest patch.

Any mods involved?

Does this happen right from the start in 1444? Or only in mid or late game play?

Does reducing resolution, or graphics quality settings, help?

Does it matter what speed you play at? Particularly speed 5 vs slower speeds (as 5 is very different to the others).  
Comment
    AndrewT on Support Forums - Thread - Direct
The minimum requirement for this game is MacOS 10.14.

However the more likely cause is if your Mac only has an Intel video system, which has never been supported hardware for this game. With recent patches that requirement is more strictly needed I'm afraid!  

01 May

Comment
    AndrewT on Support Forums - Thread - Direct
Please try updating to MacOS 13.3.1 - that solved this for at least some MacOS users.  
Comment
    AndrewT on Support Forums - Thread - Direct
Refunds can only come from the store you bought it from.

If that was our store, lodge a refund ticket at paradox.zendesk.com . If elsewhere, please contact that store.

All the best!  

30 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
Sorry to have to redirect you, but subscriptions renewals and payments are entirely managed by Steam. Please contact their account support on that issue.

Good luck!  
Comment
    AndrewT on Support Forums - Thread - Direct
FYI if you are expecting Steam DLCs to appear in the MS edition, and/or vice versa, that is not possible I'm afraid. Each store's DLCs can only work with its base game.  
Comment
    AndrewT on Support Forums - Thread - Direct
Sorry for pasting in the wrong game! Running too many issues at once :D

Unfortunately Windows error 0xc000012d doesn't have a clear cause, what what I can find online.

That system.log shows the game thinks you have WIndows 8.1, so I guess you've set ck3.exe to Win8.1 compatibility mode? Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Your video setup is a bit unusual - that dxdiag shows your monitor's native refresh rate is 40, yet Windows is running at 165! Vsnc is still enabled in the game, yet its refresh rate cap is set to 40. What fps do you see in the game? Not that these issues would normally cause the problem you are seeing.


What if you make a new Windows user on this machine and log into it with that? Run ck3.exe direct... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Debug mode changes the checksum, so remove that launch option if you have it there.


Otherwise Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.  

29 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
unmerged(222616) said: Edit: the problem turned out to be that upon setting up my new PC I deleted the "C:\User\Documents" folder since I never use it. Turns out Paradox Launcher needs it and does not created it on its own. Problem was solved by manually creating a folder called "Documents".
That is a standard folder that Windows automatically creates for every user, so yes our launcher and games assume it is there.  

28 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
Best to lodge a support ticket at paradox.zendesk.com on that, as it will need to be dealt with by Paradox directly.  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't know what could cause that, but it's clearly something outside the games. Has this always happened, or it used to be okay up to some point?

What is your Windows desktop resolution? Best to set the games to use that same resolution, at fullScreen.


If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .  
Comment
    AndrewT on Support Forums - Thread - Direct
700kg said: What is the shortcut for FPS inGame?
There isn't one; you set that up in Steam preferences.

Those temperatures are okay, problems start at around 80c. Which is a shame as that's the easiest hardware problem to fix!

If GeForce Experience is running that can make the game perform worse; unload it before starting the game. Any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
Nitrotic said: What happens when I try running the CK3 exe directly is what I described. The launcher throws up the exit null code,
Running ck3.exe does not involve the launcher at all. Are you perhaps using a desktop shortcut or something? The idea is that you double click on ck3.exe directly in File Explorer. It is in Steam/SteamApps/common/CK3/binaries/

That dxdiag shows no crashes in ck3.exe , but AppHangs instead.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Pa... Read more