AndrewT

Is this only with CK3? What if you do cloud saves with EU4, Stellaris, or CK2?

And has this always been the case with this game? Or it was okay up to some point?

You could try a Steam Flush Config

Steam Support :: Clear download cache

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YuraO said: I completely removed the Paradox folder in my Documents... where else does this game leave its mark?

Only there and the Steam-EU4 folder, nowhere else.

I don't think it's the game, I think it's that Windows user profile. In what way it might cause this I do not know though! Maybe some app or utility is starting in the original profile but not in the new one, and it's getting in the way somehow? I didn't see anything like that in Speccy, but of course I don't know every possible app and utility.  

No, I believe you.

But at this point I have no idea why this game is behaving like this on this hardware. Given it is across several games it must be something in Windows or the hardware that is affecting our games, but I can't see what as yet. I take it you don't see this on other games? How about I:R and Vic2?

Please install and run the free utility Speccy. Send its output to a text file and attach that here, thanks.  

I'm now told this will be fixed by an EU4 update at some point, I have no ETA as yet sorry.  

I can see at least 3 files that match my description, with >0 bytes, in that screenshot ... ?!?  

I'm afraid not - .json files are not logs, and the other one is the standard log not the detailed log.

They should have names like launcher-2023-01-19.log  

Do your cloud saves appear on that Steam page? Or not?  

YuraO said: Wouldn't I also need to install the game for this user? Or will I be able to use it from the other user?

I'm not sure, to be honest. Either way is that a test you can do? Are willing to try?

YuraO said: ...

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I'm not a console player, but if you have any way of extracting that saved game - please make a new thread in the Bug Reports forum here and attach it there.

Thanks, and sorry for that problem!  

YuraO said: have another headset with a 3.5mm jack, same story

It would need to be a different type of device to use a different audio driver, like a USB headset or speakers.

YuraO said: uhm, not sure ...

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Hmmm. Do you get this if you do a test install on any other computer you might have access to?  

Any chance you can borrow a headset or any other form of output, for the purposes of this test?

What if you make a new Windows user on this machine and log into it with that - any different?

If not, please install and run the free utility Speccy. Send its output to a text file and attach that here please.  

You should be able to start the game from eu4.exe directly, although you may not be access to the DLC when run that way.


As for that error, it seems to be a launcher problem - except that those other games all use the same installation of the same launcher!


Could you please do the following? It will generate a debug log that the launcher team can use to "deep dive" into what actually happens with the launcher.

• Right click the game in question in Steam > Properties > Launch Options
• Paste in this: --pdxlDebug
• Run the game
• Once it fails to launch, locate the logs in the following place

%LocalAppData%\Paradox Interactive\launcher-v2\logs\
(example: C:\Users\{user}\AppData\Local\Paradox Interactive\launcher-v2\logs\)

And attach them here, thanks.  

Yes, there are other reports of crashes while launching or playing. To my memory none had that Windows error c0000374 , so I still think yours is unique.

You are right to say it is not impossible there is a game bug that only manifests itself on your machine, but that would not be my go-to diagnosis; after all if that is the case it would be best posted in Bug Reports not here, AND QA and/or the developers would have to duplicate the issue to be able to fix it. Which seems pretty unlikely in the circumstances!

IOW your best hope of a fix is that it is NOT a game bug but some issue on your machine or Windows installation.
What if you make a new Window suser on this machine and log into it with that, and install the gam ethere - does the same thing happen?

And can you test on any other machine you might have access to?  

I'm sorry but we do not offer a save game repair service!

You might try the good folks in User Mods, as they'd have experience with editing and parsing save games here.


To te bug though, is this a reported one in that forum? If not please make that report there and add that save file there, thanks!  

We sometimes need to do that to get the launcher installed, but normally not to run it after that.  

I don't see nay cause for this in those files; you have only one sound output and it uses the default MS driver, not some third party one that might have such problems.

If you plug in a USB headset do you get any sound then?

Run the game up then alt-tab out to Windows. Right click on the Speaker icon in the Windows taskbar, open volume mixer. Scroll across to the game; is it set to mute or a very low volume?  

Vio Geraci said: View attachment 939627

Other ideas?

edit: I can run the game without the launcher or steam, but this is non-ideal as I would prefer to play with Steam friends.

Are you getting a Javascript error? Because the bug in the launcher that caused that in the MacOS version, ought to be fixed in the current launcher version.   ... Read more

Ah, that is usually an antivirus app getting in the way. What antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

stellaris.exe and dowser.exe (in the Steam Stellaris folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2023.1.1/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

IF that doesn't help, also set each of those .exe files (EXCEPT stellaris.exe !) to run as the Windows Admin user.

Then the game should run from Steam/our launcher, and enable all the DLCs.  

YuraO said: I posted similar message in a bug report section but got no response for a few days.

Most likely because it's not a game bug - if it were everyone would get it!



DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pd... Read more