AndrewT

AndrewT



28 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
I see. Can we get a save game like that, and the accompanying log and crash files? Thanks.  

27 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Well, as I say, if a cheat utility is involved we can't really help here, sorry.

Do let us know if this happens in a colony that's never had one running while you've been playing it.  
Comment
    AndrewT on Support Forums - Thread - Direct
Is this just in this one saved game? Or in any colony you play on this machine?

Is this a different colony than your other thread, I think?  
Comment
    AndrewT on Support Forums - Thread - Direct
Is this just in this one saved game? Or in any colony you play on this machine?

Is this a different colony than your other thread, I think?


I see this in the crash stack:
C:\Users\User\AppData\Local\WeMod\app-8.3.18\resources\app.asar.unpacked\static\unpacked\trainerlib\TrainerLib_x64.dll, loaded at 0x7fff3fb10000, size 3245968 bytes
I take it that is some sort of trainer/cheat utility? If so, I'm not sure we're going to be able to help much here!  
Comment
    AndrewT on Support Forums - Thread - Direct
Edit that file to say vsync=no , and Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

If that and the driver update don't help, I'm not sure what is causing this to you!  
Comment
    AndrewT on Support Forums - Thread - Direct
CheddarSoup said: What I want to do is change the display settings so it's actual full screen, and not just a maximized window within Ubuntu.
Can you not change those within the game? In any case, they are held in your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt files.


Launcher logs are in:
  • $XDG_DATA_HOME/Paradox Interactive/launcher-v2/logs/ (if $XDG_DATA_HOME is set)
  • ~/.local/share/Paradox Interactive/launcher-v2/logs/ (if $XDG_DATA_HOME is not set)
 
Comment
    AndrewT on Support Forums - Thread - Direct
atrubetskoy said: I use the standard Windows Defender.
I added all the above to the exceptions list in Windows Defender, encountered the same problem
Was that specifically in the Ransomware-controlled folder access feature? I ask because sometimes users have confused that with the firewall feature in WD, which has nothing to do with this problem.


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes cli... Read more

26 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Ah, right. I'm almost certain that is not something QA include in the test suite for this, or indeed any, game!

Sorry about that.  
Comment
    AndrewT on Support Forums - Thread - Direct
RTErk said: They worked ONCE and then it went back to normal, I could open the launcher normally a single time.
Thus showing it's a problem with, or at least triggered by, the current launcher version. @TinyWiking

... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I'm afraid this is a current issue still under investigation. We're not at all sure why it affects the few users it does affect!

One user reported this fix:
go to your Windows settings, the Apps tab, Optional features, Add a feature called “Graphics tools” (find it in a list, “tick” the box and confirm) - it will take a moment to download and install, then restart the system for good measure and try the Launcher installer again; if you’re on an N release of Windows (10N or 11N), also add Media Feature Pack


If that doesn't help, Could you please do the following? It will generate a debug log that the launcher team can use to "deep dive" into what actually happens with the launcher.

  • Right click the game in question in Steam > Properties > Launch Options
  • ...
Read more
Comment
    AndrewT on Support Forums - Thread - Direct
atrubetskoy said: Thank you for getting back to me, apologies about using the same thread.
If I run CK3.exe the game launches, goes to loading screen with the art and then crashes to desktop with no message.
I did launch CK3 on this laptop a few times about a year ago.
Ah, that is usually an antivirus app getting in the way. What antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

ck3.exe (in the Steam CK3-binaries folder)
dowser.exe (in the Steam CK3-launcher folder)
C:/users/{username}/AppData/L... Read more

25 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
There have been other such reports here on this game, although I don't recall them leading to a hard lock, just a game crash.

Are you switching these devices by alt-tab out to Windows and do it in there, something like that?  
Comment
    AndrewT on Support Forums - Thread - Direct
Please try the following:

- unsubscribe from all mods in BOTH the Steam Workshop and the Paradox mod site mods.paradoxplaza.com
- delete the folder Documents/Paradox Interactive/EU4/mod/
- delete the file Documents/Paradox Interactive/EU4/mods_registry.json (if present)
- delete the file Documents/Paradox Interactive/EU4/launcher-v2.sqlite (if present)
- run the game up and check the launcher is okay with no mod or other errors
- subscribe to a few mods

- run the game up and see if those mods are now available to you.

I hope that does it for you!  
Comment
    AndrewT on Support Forums - Thread - Direct
I have at least one other case just like this. I'm escalating to Paradox tonight.  
Comment
    AndrewT on Support Forums - Thread - Direct
Mod and DLCs are unrelated entities. Mods are free and written by users, DLCs are paid and written by us.

Would you say this is happening in your campaign in the circumstances I described?
a single empire controls a large part of the map and then a war or rebellion breaks out, so there are too many units on the map for the game to cope with.
Or regardless of such matters?


Your AMD driver dates from 2019, I'm pretty sure there's a December 2022 one.
http://support.amd.com/en-us/download

Can I get that settings.txt file too please.   ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
atrubetskoy said: Hello! I have a similar issue, my CK 3 only opens the launcher and when I press play it says "An error has Occurred. The game appears to have crashed or terminated unexpectedly (exit code null). The issue may be solved ..."
I tried doing a clean reinstall, but nothing helps. I tried to run as admin, tried to change DX11 with OpenGL, tried to add CK3.exe to exceptions in Defender
I attached the DxDiag and pdx settings, however I do not have a logs folder in the CK3 folder.
Let me know if you need anything else
Plea... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Is this just happening in this one particular campaign, are you saying? If you start a new test one it is okay?  
Comment
    AndrewT on Support Forums - Thread - Direct
Only purchases from Steam or Paradox show in your Paradox account. No other platform provides any facility for syncing game ownership.

You bought a non-Steam edition of the game, so there is no entitlement to get a free copy on Steam as well. If you wanted it on Steam, get a refund from Microsoft and buy it from Steam instead.  
Comment
    AndrewT on Support Forums - Thread - Direct
kcire_repie said: Is there any quick solution rather than uninstalling the whole (steam,game and launcher) ? It consume a lot of time and energy.
Maybe just wait 6 month until paradox fix the bug .... and everything will run/updating smooth again (been there)
You haven't replied here before; the above recommendation was to a different person who may well have a different problem cause than you do.

If you supply the logs I asked for, we can tell if you have same problem as them, in which case the above steps are necessary; OR you have the more common ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Mods are user-written changes or additions (modifications) to the game. You subscribe to them in the Steam Workshop for this game. If you don't know what they are, you won't have done that, presumably.

CK2 has seen similar issues, but generally only when a single empire controls a large part of the map and then a war or rebellion breaks out, so there are too many units on the map for the game to cope with.

I'm not aware of a precise parallel with EU4, but let me know if this only happens in a comparable situation here.


ALSO:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
... Read more