AndrewT

Olexnev said: My monitor is 240 Hz. I can try 60 Hz but it really not the best solution.

Can you at least try it, as a test?

Olexnev said: Temperatures seems fine.

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depth453 said: Same problem here, just build my new PC with Win11, and keep getting the same error "MSIEA5D.tmp is not a valid Win32 application."
Manually running the launcher install msi files, same errors.
Is there any fix/work around for this issue?

Did you try posts #8 and #11 above?

If so can we get the logs from post #13 please.  

Well, that's not impossible either, although that would be an unusual effect of malware. You could do a deep scan of the system with, I'd suggest, at least 3 different AV apps. Malwarebytes and Spybot are two good free one.  

tulicreme said: Same issue.
Uninstalled the game, removed all %APPDATA% related content and user configs under "My Documents", reinstalled and same happens.

Exiting Steam does end up killing the process, but it's hardly a solution.

If you can exit Steam yours is a different problem than the OP's, as they have to hit the hardware reset button.

Please make your own thread, with full system details and problem history. Thanks.  

Olexnev said: Hello. I really like Stellaris. Great game!

But I can't play anymore. All time after 5-10 minutes game completely freeze my PC. Music continue to play but PC do not respond anymore. Only hard reset remaining in this situation.

I tried every solution what I found: fullscreen, windowed mode, administrator mode, reininstall the game, delete all folders, reinstall luncher. Problem still exist.

I have all the DLC. No mods installed.

My PC is powerful enough. AMD Ryzen 9 3900XT, Radeon 6900 XT, 64 GB Ram. Fresh Windows 10 with all updates.

Only Stel...

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Daisoujou said: I'm having the same problem, can't launch the game through the launcher but I can launch it normally in file explorer.

Please start your own thread, with full system details and problem history. Thanks.  

That does explain your weird symptoms ... good luck with that! I hope it doesn't come out too expensive!  

Steam cloud saves can be seen here:

Sign In

store.steampowered.com ... Read more

DJWessie said: Apperently I ran an old version of windows 10 that you had to manually update...

I understand that, but you said the update came from our site? But we do not host Windows updates ... ?!?

DJWessie said: ...

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Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.
- if you have any trouble uninstalling , try this MS tool for that purpose:

Fix problems that block programs from being installed or removed - Microsoft Support

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs. ... Read more

Try making a new Windows user on this machine and log into it with that. Do you get the same problem there?  

ASL Veteran said: I have attached a picture of the pop up that appears after I hit Play for EU4. I have attached a picture of my launcher file location. I have also attached pictures of all the different sections of the Steam Properties section for Stellaris.

I'm familiar with all those screens, they are completely normal and nothing to do with your problem. What is it you see there that concerns you?

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That sounds like an overheating problem. Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, refresh rate 60.

IF that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log


Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 30 minutes' play.
If ... Read more

carloc10 said: How do I get a refund?

If you bought it from our store, Xsolla handle all refunds:

All you need to do is go to their helpdesk (https://babka.com/), create an account with the same email that made the purchase and once you're logged in...

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DJWessie said: I have forced a windows update through your website.

I'm not sure what you mean here! Windows updates should only come from Microsoft ... ?!?  

I am pretty sure you have a Windows problem or hardware fault then.

Please try this Windows repair tool:

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista. ... Read more

DJWessie said: It did not create a new log file. I am able to play Cities: Skylines with 73 mods active.

So I do not get why Surviving Mars stopped working all of a sudden

I'm not sure of the connection you are drawing between those two games? Aside from being published by us they have nothing in common - different game engine and different developers.

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ASL Veteran said: If I talk to Paradox and they say talk to Steam

Did we ever say that? I certainly did not say that here.

ASL Veteran said: every other game I own other than Stellaris and EU4 (includi...

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_Sus_ said: it says Windows Defender is disabled and under the Firewall section is Kaspersky

Okay, so you would need to make sure all those .exe files I liste din post #4 above are in all the kaspersky firewall exceptions lists. You may need help from their support on that.

Note that there may also be firewalls in your internet router/modem, and your ISP!  

Please install and run the free utility Speccy. That tells you what AV and firewall apps are active as far as Windows is concerned, and which are installed but disabled.