ChrisGansler

ChrisGansler



23 Jul

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Originally posted by rul3of3rds

not sure how to upload from my phone with reddit app.

You can upload the picture to a hosting site like imgur.com and then link it here. Alternatively you can post it on Twitter, if you have that, and just link me the tweet. Whatever is easiest for you!

Comment

Originally posted by rul3of3rds

no second character at WT5. had one at lvl 6 but deleted it. still saying “no upgrade available”. also I’m on console (Xbox)

Can you take a screenshot or photo of the work bench menu, please? Thanks!


22 Jul

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Yes. It's something we want to bring to the game. I don't have a status on this yet but the goal is to allow players to choose a server.

Sorry for the inconvenience, lag can be terrible to deal with.

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Hey! We're aware of this and, I hope I'm not saying anything wrong, a first improvement to this bug should come in tomorrow. It's been somewhat difficult to fix as the reproduction of the bug has been weird, but we definitely didn't do this on purpose and want to fix it asap. So if it's still happening after tomorrow's maintenance, please let us know.


11 Jul

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Originally posted by Zeus_Apollyon

If /u/ChrisGansler is still on here, can you verify whether or not Expeditions will come with additional difficulties? Normal was too easy on the PTS for WT5.

There's currently only one difficulty mode for the Expedition.


10 Jul

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Originally posted by kameradhund

EXACTLY. so confusing. he said „pts was good, no big problems, we can release soon, so it is coming next tuesday!“

ähm that would be the 16.7. (!) but the correct 23.7. is in TWO weeks and that is NOT what i call „soon“ haha.

why are these people so unprofessional? (and why are the talking so fast so that non native speakers cannot understand them?

My bad. I got excited about the patch. :/

Comment

Originally posted by getBusyChild

Wish they would answer if the world map is going to expand or it is just loading into the Missions.

The new Missions and the Expedition have their own place outside of the map and you can see them on the minimap. You'll fly to them via the pilot at the Base of Operation.

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Originally posted by LarsTheDevil

When will this be fixed?

Commendation Issue
Full Deck Distinction - Obtain all the Snitch Cards. Not unlocking if a player had all 52 cards before the commendation was implemented (2019.05.16). Link1 Link2 Link3 Link4 Link5 Link6 Link7 Link8 ...
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Just checked with our team, they have a fix for this slated to be in Title Update 5 / Episode 1 and it should also retroactively grant it.

As always, keep in mind things could break or not fix a specific instance that we haven't seen yet but hopefully you guys will login and everything will be good!

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Originally posted by theLegACy99

Oh? Are we sure about that? Because Hamish is kinda vague about this ._.

To clarify: Episode 1 will launch on the 23rd of July. If you do not have the Year One Pass you will not be able to play:

  • Washington National Zoo.
  • Camp White Oak.
  • Kenly College Investigation Area #1.

You will be able to access:

  • All balance changes.
  • Raid Discovery difficulty.
  • Apparel Event.

On July 30th everybody will then have access to everything, including:

  • Two Investigation Areas in Kenly College.

Only exception:

  • Classified Assignments are Year One Pass exclusive and will not be available for any players without the pass.

05 Jul

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Originally posted by MestasDeejay

cant test my builds? i wont test anything. gg massive. you are genius.

Sorry for the inconvenience. We're hoping that this will fix the Echo-2 errors for all effected players. Hopefully we won't have to do this again in the future, as we know some players would prefer to test their own builds.


02 Jul

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Originally posted by DeckardGates

So he's directly asking for skills feedback now? u/ChrisGansler was commenting elsewhere that not all skill changes were even implemented yet, and to wait until the 8th to test/give feedback.

What's going on with internal communication over there Massive? Why implement "some" skill changes but not all, saying test the skills on the 8th, then have other devs asking to please test skills now, while only half the changes are implemented on the pts?

Hey. Just to clarify, not all Skill changes are on the PTS but players can obviously still give us feedback about the current state. I pointed out that not all changes are live, and they are not, but I did not discourage any testing.

Players can definitely give us feedback on what's the current state but there will also be dedicated testing and surveys as announced before.

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We're activating the Year One Pass for all players on PTS in the next couple of hours. You will then need to restart your game and will have access to the Main Missions.


05 Jun

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Originally posted by gX-kiD

How exactly would anyone do that in your opinion? The shooting range was the only place where you could reliably test this issue but of course now you've claimed that the issue is exclusive to the shooting range - how convenient.

Your server performance and tick rate have been pretty awful since Division 1 and every veteran player can remember situations like this from both games.

We don't even know how many Hitpoints enemies have to properly test that in the open world, or are we supposed to count every single hit that's visible to our eyes?

Sorry but I call major bs. I lowkey expected that outcome because the only way to resolve this issue would be by investing into a better server infrastructure. And if The Division 1 has taught us anything, it's that this will never happen.

Pretty disappointing, I thought you're better than that.

Hey, thanks for reaching out. So once we fix the issue in the shooting range you should not see this occur anymore. The invisible wall element that is basically draining some of the shots will be fixed and the accuracy should be correctly displayed.

In terms of it happening outside of the shooting range: There are some tips that have been posted here, for example ODZ / DZ. I'd suggest that you can also see it on enemy Tank NPCs where you have a little more time to attack from distance.

If you think you can show us how we can replicate internally that proofs it's the tickrate or a server issue or something completely different, we're super happy to test it. But we've thrown testers at this and we obviously have a couple of more tools to track bullets hitting etc. We could not find one instance of this happening outside of the shooting range.

And lastly, while repeating myself: We did find a bug that is causing this in the shooting range. It's not like we're p...

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Comment

Originally posted by rob128

Can you please take a look at the True Patriot mask? It is still visually bugged and does not fit. The other masks got fixed

Hey! We're looking to fix all gear masks with TU4. These are not apparel so they got overlooked when we fixed the other masks.

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Originally posted by mentalmedicine

In fairness to Massive, they have no reason to lie about this. Denying the issue while it's obviously still present is only going to make more people quit the game and end up with the game having a bad reputation. It's in their best interest to be honest about the results of their testing.

Now, as to whether they are testing the reported issue on every platform is another story...

We did and we couldn't find any occurrences of this happening outside of the shooting range.

Now, if you have videos, screenshots or reproduction steps that can show us that something similar is happening in other places, please share them. Because we definitely wouldn't want something like this in the game.


04 Jun

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Hey! The dev team linked the thread to me and they are aware of this. A fix for it is not yet ready and will probably not make it into TU4 but we definitely want to fix it!

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Originally posted by gX-kiD

24 hrs later, no acknowledgement or confirmation at least?

Mr. Gansler, it takes 5 minutes max to reproduce this for a single player. Please don't spend days on the wording now just to make the bug sound less drastic and save face for Massive. Thank you.

Hey. Just in case the wording of my first post didn't make it clear: The development team is looking into what is causing this so they can fix it. We are aware of it and I didn't want to imply that we don't believe this is an issue. Apologies if that came across that way.

In terms of when this will be fixed, I can't give an update as finding the underlying cause and exactly understanding what is happening takes some time.


03 Jun

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Originally posted by RToTheSee

Are you going to pick and choose which bugs to look into /u/ChrisGansler ?? Any update on the fact level 19 blue generic mods are better and easier to get than gs490+ generic damage mods???

Or is it normal b havior to expect a max character to go back and farm level 19???

Edit: LMAO -- downvotes for getting a final proper answer... Good community.

Yes, picking and choosing is part of my job and I know it's definitely confusing from the outside perspective. As I've mentioned before, we're looking at reddit, forums, social, basically everywhere people are posting about our game.

Sometimes we have the time to respond, sometimes we do not. The issue described here seems to be very important if the reports are correct, therefore I responded.

To answer your question: There are changes for this upcoming in Title Update 4 and the team is further working on making improvements to the mod system. We should have more information about the first part this week.

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We're looking into this right now. Thanks for the report.