ChrisGansler

This has been asked before and it seems that we didn't clarify this well enough. Control Points at Alert Level 4 are on heroic difficulty but we were specifically talking about Missions on heroic difficulty.

Thanks for the report. We had asked for usernames last week to further dig into this. You can DM them here on reddit to me. Please provide your console and Ubisoft username if that applies to you.

Thanks.

We did, yes. It's a great example of community discussion.

I'm not a dev, just to make sure that's understood. Also, please don't take my personal enjoyment as measure of what the team sees as great content or not. I've leveled my characters in WoW by killing Furbolgs in Fellwood and enjoyed myself a lot. That doesn't mean anybody in Ubisoft and Massive thinks that's a fun gameplay experience.

Can we get some more information on this topic, please?

• your platform
• where are you playing from?
• when is this occurring (e.g. immediately after login, after playing for a while, only in specific areas)?
• does restarting the game / the console resolve the issue?

Can we get some more information on this topic, please?

• your platform
• where are you playing from?
• when is this occurring (e.g. immediately after login, after playing for a while, only in specific areas)?
• does restarting the game / the console resolve the issue?

Thanks for the videos. I'll forward them to the team. We made some adjustments yesterday that were supposed to improve the situation but it's clear that it didn't help on all occasions.

We'll further look into it.

We've made improvements yesterday. If it's still happening in the extremes where no bullets or a majority do not register, please feel free to send us some videos of these!

Thanks!

We deploy all of our patches at the same time, doesn't make sense for us to not include fixes for a platform. But it can happen. We didn't wait for PC fixes and the past and sometimes we'll not be able to implement all console changes we want.

Doesn't mean that one platform is worth less to us than others. I understand that there's frustration on the topic of PTS as well and if there was an easy way for us to replicate this platform for consoles and have a lot of participants, we would.

We have an understanding of what can cause it but for example the PTS loading times and the loading times that happened when the game went live had two different causes.

We'll continue to investigate. Thanks for your patience.

We can have theoretical discussions around this topic forever. If you're currently not playing that's totally fair. I can't talk about anything 3.5 years ago because I wasn't here and I'm not arguing for people back then, as I don't know what happened.

If you think that the transparent approach to our communication is purely marketing I cannot change your opinion on that, so I won't try.

I understand that a broken game or broken parts of a game can be very frustrating and that disappointment definitely is justified. I'm not trying to claim that we're always able to deliver everything perfectly. But it's also unfair to state

Chris, we are talking about almost 3.5 years at this point, when can players of your game expect basic functions like a skill to work reliably?

when a lot of these systems work and when they don't work it's often times in rare occasions (after we made fixes). We're always going to try to improve and if ...

We actually snuck that one in after the maintenance. It wasn't ready for the main patch and the original plan was to wait for the next patch opportunity. But people were really passionate about trying to improve the situation as fast as possible.

If we're looking at software in two states "working" and "not working" it's pretty easy to say "It's not working so let's change it to working". While that's the ideal outcome it's not often that easy. Now, I'm no game developer and can't speak for all the intricacies in detail but I know that just because you create some part of software it doesn't mean that you can predict at all times how this software will behave when you change things around. And change is necessary.

We're not putting the blame on the software though, Yes, we are the people that produce it and in the end we have to fix it. It doesn't mean that it's easy or that we put faulty things into the game on purpose. The explanation on why some things require more time, like with the Reviver Hive, is meant to illustrate the process and that detailed feedback from players is much appreciated.

In terms of the hit registration issue: We made some improvements with today's maintenance, let us know if you're...

Hey. We know that it looks like it's the same bug causing the same issue. Unfortunately this has been several different issues which made these longer loading times appear. So while we have fixed the occurrences, we're looking into ways to ensure this does not happen again.

Yes. It seems like the fix didn't make it into the patch. We're inquiring what happened. Sorry for the confusion.

Yes.

Hey. We'll add that to the known-issues list, thank you!

We unfortunately haven't been able to get the fix for this ready. It's a high priority for the team, we understand how frustrating it is. As said before, we had a fix for the long loads on PTS but we encountered a new bug when TU5 was applied to the live servers.

We don't have a fix for this ready. We do want to fix the bug though, there really is no reason for us to leave the raid like that.

Without seeing the Reviver Hive it's difficult to tell. As someone else suggested, it might've been destroyed by a NPC.