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EA_Atic

EA_Atic



20 Aug

Out of sync with server while in ranked game

Comment
    EA_Atic on Support Forums - Thread - Direct
Was this a one time happening? @FrozzenFeather

For get RP back is something we cant do and that is the same for EA Support.

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Error reading pak file

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @ProfessorMatt can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

 

Can you add a ...

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Infinite loading screen into and out of games

Comment
    EA_Atic on Support Forums - Thread - Direct
Sorry to hear that. Can I ask what you have tried to solve it? @OnyxD01

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19 Aug

Apex Legends: finding friends

Comment
    EA_Atic on Support Forums - Thread - Direct
Make sure that the console accounts are not under age or Teen accounts. @poistmussies

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Sensitivity

Comment
    EA_Atic on Forums - Thread - Direct
Different games will have different sensitive feeling @Onyx_Yeet24

There is no universal standard.

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Invalid token no marker ps4 error.

Comment
    EA_Atic on Support Forums - Thread - Direct

@ITS-G1NG3 Could you try to power cycle the console and see if that helps. 

 

Power cycle the PlayStation console

  1. Completely turn off the PlayStation by holding the power button.
  2. Wait for the power light to stop flashing, remove the power cable and leave the system for 20 minutes.
  3. Reconnect and attempt to launch Safe Mode.

/Atic 

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Loading/compiling shaders NOT FIXED

Comment
    EA_Atic on Support Forums - Thread - Direct
Could you try a new Windows Account with Admin powers and see if the same issue happens. @BananqtZ

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Game Lag When Opening Menu

Comment
    EA_Atic on Support Forums - Thread - Direct
How is hardware usage in Task Manger when its lagging? @VSynccc

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Match Abandonment Penalty - Due to a game logic bug??

Comment
    EA_Atic on Support Forums - Thread - Direct
Was this a one time crash or are you getting it all the time? @M1kemclain247_ZW

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Connectivity Issues

Comment
    EA_Atic on Support Forums - Thread - Direct
@BigRachons Most of the connection issues I see are not on the player side or our server but in-between. The only way to start getting that fixed is by talking to ISP as they are responsible for the routing of your internet.

All it requires is that one hub is having issues. It will have a domino effect rest of your connection toward the server.

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18 Aug

Code:Shoe kicked me out of matchmaking

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @5anguine_Potato, have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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apex legends unable to start 0xc000007b Untrusted system file(normaliz.dll)

Comment
    EA_Atic on Support Forums - Thread - Direct
For visual c++ did you install both X86 and X64 version? @jwooc77

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I cant add my cross platform friends or my platform friends. please help

Comment
    EA_Atic on Support Forums - Thread - Direct
Is the Xbox account by any chance underage or teen account? @ClassifiedD4

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fps problem

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @SoftandwetRequem  can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

...

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17 Aug

Stuttering and low fps on apex legends xbox one

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey @Jade1995Ham  Could you try to power cycle the console and see if that helps. 

 

How to power cycle: 

  1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.
  3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
  4. Plug the console power cable back in.
  5. ...
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Game Lag When Opening Menu

Comment
    EA_Atic on Support Forums - Thread - Direct
Do you get the same issue if you remove the overclocked? @VSynccc

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Loading/compiling shaders NOT FIXED

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @Mnijijijijbd @BananqtZ can you try a ...

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14 Aug

Can't load into firing range or match

Comment
    EA_Atic on Support Forums - Thread - Direct

@Full_Metal_1915  can you try to run a verify game files in Steam on APEX and try again. 

 

/Atic 

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Stuck loading just before legends selection

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @baheskyy can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

 

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Error Code: Shoe

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @BraltrBara  have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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