EA_Blueberry

EA_Blueberry



20 Feb

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@aelix6361 wrote:

 

This conclusion (that the no-error crash is related to extended high GPU utilisation) doesn't allow for a quick fix because it appears to be a problem in the game's code somewhere. But if you are experiencing the same kind of crash I'd recommend getting Afterburner (or HWInfo64 or some other app that can monitor GPU utilisation) and then lowering your settings until your GPU utilisation graph stays below 100% all the time. That may enable you to at least play the game while waiting for Respawn to fix it.


Thank you for t...

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14 Feb

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@qlkfhmkbqd 

I went ahead and marked your response as a solution for visibility reasons. We're not considering this as a solution for everyone.

/Blueberry

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    EA_Blueberry on Support Forums - Thread - Direct

@qlkfhmkbqd 

I went ahead and marked your response as a solution for visibility reasons. We're not considering this as a solution for everyone.

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11 Feb

Comment
    EA_Blueberry on Support Forums - Thread - Direct

Hey @MetalGearWar !

If you're still having trouble with this it's likely because the game is running off your Intel chip instead of your NVIDIA one. Right-click on the desktop and go to your NVIDIA Control Panel and add the game to run on that card. You should be able to do this under your ...

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    EA_Blueberry on Support Forums - Thread - Direct

Glad you received your coins. Some of the purchases might be delayed if there is a high volume of players hitting the store all at once or due to potential service issues. 

 

If restarting the console/PC doesn't push the transaction through for you, please reach out to our Live-Support team and they'll do what they can to place them on the account. 

 

Click here to contact an EA Advisor

If you purchased them on Xbox or PlayStation, we recommend checking their service status to make sure they aren't experiencing any service issues at the time of the purchase which can cause delays. Double-check your purchase history too to ensure the tr...

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    EA_Blueberry on Support Forums - Thread - Direct

We will always make sure you get the content/coins you purchased for Apex Legends.

It might take a little bit of time for the purchase to register to the account. If restarting the console/PC doesn't push the transaction through for you, please reach out to our Live-Support team and they'll do what they can to place them on the account. 

 

Click here to contact an EA Advisor

If you purchased them on Xbox or PlayStation, we recommend checking their service status to make sure they aren't experiencing any service issues at the time of the purchase which can cause delays. Double-check your purchase history too to ensure the transaction shows a...

Read more
Comment
    EA_Blueberry on Support Forums - Thread - Direct

We will always make sure you get the content/coins you purchased for Apex Legends.

It might take a little bit of time for the purchase to register to the account. If restarting the console/PC doesn't push the transaction through for you, please reach out to our Live-Support team and they'll do what they can to place them on the account. 

 

Click here to contact an EA Advisor

If you purchased them on Xbox or PlayStation, we recommend checking their service status to make sure they aren't experiencing any service issues at the time of the purchase which can cause delays. Double-check your purchase history too to ensure the transaction shows a...

Read more
Comment
    EA_Blueberry on Support Forums - Thread - Direct

Do you know if the sound cuts out if you use a different headset, such as the standard Xbox One headset just to determine whether it might be related to that specific type of hardware for our game? 

I know it's not ideal but a reinstall of the game could be worth a shot if you have some time to do that real quick. 

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Comment
    EA_Blueberry on Support Forums - Thread - Direct

Do you know if the sound cuts out if you use a different headset, such as the standard Xbox One headset just to determine whether it might be related to that specific type of hardware for our game? 

I know it's not ideal but a reinstall of the game could be worth a shot if you have some time to do that real quick. 

Blueberry.png

05 Feb

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@o0kniven0o 

 

You're legend. Thanks for the fix.


04 Feb

Comment

Glad you're just as excited as we are!

 

Details on the Community Partnership Program can be found here: https://www.ea.com/game-changers

Blueberry.png
Comment
    EA_Blueberry on Support Forums - Thread - Direct

Hey all,

Usually an error like that indicates an outdated video card driver. I'd double-check to make sure it's updated.

 

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers

 

I searched "createtexture2d" in our Answers HQ and see there are some various posts on this. There could be a variety of things causing it, but this solution below seems to be working for a lot of PC players at the moment.

 

...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

Hey all,


We're seeing some reports on this and taking notice, but it might be a program running in the background conflicting the Origin client. 

https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin

 

We've also got some basic troubleshooting steps in the article below. Sometimes the most simplest things are overlooked though! Try rebooting your connection by unplugging the power to the modem/router for a few minutes.

 

...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@Akhmedzhanov 

Deleting the Origin client won't uninstall any of your Origin games.

Blueberry.png
Comment
    EA_Blueberry on Support Forums - Thread - Direct

@TJpek 

 

Try performing a clean boot so it disables all programs that aren't required to run Windows. Once it's up immediately launch the game through Origin. If it's still giving that error, we know it's not a program running in the background causing it. 

...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@TJpek 

 

Try performing a clean boot so it disables all programs that aren't required to run Windows. Once it's up immediately launch the game through Origin. If it's still giving that error, we know it's not a program running in the background causing it. 

...

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We currently don’t support cross-platform play, but are always working on new features and improvements we can add to our game.

 

Have some more questions? Check out the Apex Legends FAQ: https://www.ea.com/games/apex-legends/about/frequently-asked-questions



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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@o0kniven0o 

 

You're legend. Thanks for the fix.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
----------------------------------------------------------... Read more