EA_Blueberry

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@aelix6361 wrote:

 

This conclusion (that the no-error crash is related to extended high GPU utilisation) doesn't allow for a quick fix because it appears to be a problem in the game's code somewhere. But if you are experiencing the same kind of crash I'd recommend getting Afterburner (or HWInfo64 or some other app that can monitor GPU utilisation) and then lowering your settings until your GPU utilisation graph stays below 100% all the time. That may enable you to at least play the game while waiting for Respawn to fix it.

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Thank you for t...

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@qlkfhmkbqd 

I went ahead and marked your response as a solution for visibility reasons. We're not considering this as a solution for everyone.

/Blueberry

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@qlkfhmkbqd 

I went ahead and marked your response as a solution for visibility reasons. We're not considering this as a solution for everyone.

Hey @MetalGearWar !

If you're still having trouble with this it's likely because the game is running off your Intel chip instead of your NVIDIA one. Right-click on the desktop and go to your NVIDIA Control Panel and add the game to run on that card. You should be able to do this under your ...

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Glad you received your coins. Some of the purchases might be delayed if there is a high volume of players hitting the store all at once or due to potential service issues. 

 

If restarting the console/PC doesn't push the transaction through for you, please reach out to our Live-Support team and they'll do what they can to place them on the account. 

 

Click here to contact an EA Advisor

If you purchased them on Xbox or PlayStation, we recommend checking their service status to make sure they aren't experiencing any service issues at the time of the purchase which can cause delays. Double-check your purchase history too to ensure the tr...

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We will always make sure you get the content/coins you purchased for Apex Legends.

It might take a little bit of time for the purchase to register to the account. If restarting the console/PC doesn't push the transaction through for you, please reach out to our Live-Support team and they'll do what they can to place them on the account. 

 

Click here to contact an EA Advisor

If you purchased them on Xbox or PlayStation, we recommend checking their service status to make sure they aren't experiencing any service issues at the time of the purchase which can cause delays. Double-check your purchase history too to ensure the transaction shows a...

Read more

We will always make sure you get the content/coins you purchased for Apex Legends.

It might take a little bit of time for the purchase to register to the account. If restarting the console/PC doesn't push the transaction through for you, please reach out to our Live-Support team and they'll do what they can to place them on the account. 

 

Click here to contact an EA Advisor

If you purchased them on Xbox or PlayStation, we recommend checking their service status to make sure they aren't experiencing any service issues at the time of the purchase which can cause delays. Double-check your purchase history too to ensure the transaction shows a...

Read more

Do you know if the sound cuts out if you use a different headset, such as the standard Xbox One headset just to determine whether it might be related to that specific type of hardware for our game? 

I know it's not ideal but a reinstall of the game could be worth a shot if you have some time to do that real quick. 

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Do you know if the sound cuts out if you use a different headset, such as the standard Xbox One headset just to determine whether it might be related to that specific type of hardware for our game? 

I know it's not ideal but a reinstall of the game could be worth a shot if you have some time to do that real quick. 

@o0kniven0o 

 

You're legend. Thanks for the fix.

Hey all,

Usually an error like that indicates an outdated video card driver. I'd double-check to make sure it's updated.

 

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers

 

I searched "createtexture2d" in our Answers HQ and see there are some various posts on this. There could be a variety of things causing it, but this solution below seems to be working for a lot of PC players at the moment.

 

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Hey all,

We're seeing some reports on this and taking notice, but it might be a program running in the background conflicting the Origin client. 

https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin

 

We've also got some basic troubleshooting steps in the article below. Sometimes the most simplest things are overlooked though! Try rebooting your connection by unplugging the power to the modem/router for a few minutes.

 

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@Akhmedzhanov 

Deleting the Origin client won't uninstall any of your Origin games.

@TJpek 

 

Try performing a clean boot so it disables all programs that aren't required to run Windows. Once it's up immediately launch the game through Origin. If it's still giving that error, we know it's not a program running in the background causing it. 

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@TJpek 

 

Try performing a clean boot so it disables all programs that aren't required to run Windows. Once it's up immediately launch the game through Origin. If it's still giving that error, we know it's not a program running in the background causing it. 

...

Read more

@o0kniven0o 

 

You're legend. Thanks for the fix.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
----------------------------------------------------------... Read more