EA_Blueberry

EA_Blueberry



07 Jun

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@Wannnted 

 

Very strange. It sounds like it could have been related to cloud saves for Origin. (Cloud Storage can be disabled under Origin's Application Settings)

Anyways, thanks for getting back and glad it's fixed! Standard smile...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

The team is aware of the voices automatically changing.

 

Ability to switch from localized voice overs to English.

  • Players will be able to switch language back to English in Season 2.

Known Issues List

/Blueberry

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@Wannnted 

 

Excellent! Were there any steps you took at all that could have possibly helped though?

/Blueberry

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06 Jun

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@Ledeapth 

 

That could sounds anti-virus related. See if the game launches after adding Origin and Apex Legends to your anti-virus exception list. Running Origin as administrator can help get around permission issues, too. 

 

Deleting the Origin client and re-installing the latest version could help too. 

 

Did you recently install some new software or hardware on your PC in the last week?

/Blueberry

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@Ledeapth 

 

That could sounds anti-virus related. See if the game launches after adding Origin and Apex Legends to your anti-virus exception list. Running Origin as administrator can help get around permission issues, too. 

 

Deleting the Origin client and re-installing the latest version could help too. 

 

Did you recently install some new software or hardware on your PC in the last week?



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Comment
    EA_Blueberry on Support Forums - Thread - Direct

Hey, @YangsenLyngdoh!

The team is aware of datacenter mismatching and looking into it.

 

  • Server slow down / datacenter mismatching /general network performance.

 

Post Patch 1.2 Known Issues ...

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Comment

@Sp4ceB4lls 

Happy to hear that.

 

I want to take a moment to let everyone know if you ever want to point out something in our games that could be limiting you from fully enjoying it, EA has forms and contact information for accessibility via the link below.

Accessibility Portal

...

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05 Jun

Comment
    EA_Blueberry on Support Forums - Thread - Direct

Hey Legends,

The studio has been informed and they're looking into it. 

/Blueberry

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@osuperduke 

 

The driver for your video card is quite old so I'm assuming you pulled the DxDiag after rolling them back from the latest one. Make sure you get the latest one though and then try the following:

 

  1. Go to Origin's Application Settings and disable Origin In-Game
  2. Right-click on the game in Origin and select "Repair."
  3. Perform a clean boot and when your PC starts back up, immediately launch Origin as administrator
  4. Go in game and set your video settings back to default

Let us know if that has any p...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

This is now fixed in the Legendary Hunt Patch.

 

  • Fixed an issue where shield cells and shield batteries would sometimes appear to be permanently stuck to the player.
/Blueberry

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

This is now fixed in the Legendary Hunt Patch.

 

  • Fixed an issue where shield cells and shield batteries would sometimes appear to be permanently stuck to the player.
/Blueberry

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04 Jun

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@Super0_0Cats 

 

What type of controller are you using in your left hand, this is very interesting. It's a more unconventional way of playing compared to the majority of players. If it's for reasons of accessibility we have a portal dedicated to that. It's worth reaching out to our team there if it helps make our games easier to play.

 

EA Accessibility

...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

Thanks for the submission! It's always fun to see new banners for Legends before dropping into a match, wouldn't mind seeing some more flavor at the lobby or selection screen. 

/Blueberry

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Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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31 May

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@parsa718 

 

In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Sudan, Syria and Ukraine (Crimea region).

/Blueberry

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    EA_Blueberry on Support Forums - Thread - Direct

@THEknifeWIFE 

 

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4) It's been working for people having constantly having disconnections/server timeout errors.

 

Have you tried switching to a static or dynamic IP?

/Blueberry

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@THEknifeWIFE 

 

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4) It's been working for people having constantly having disconnections/server timeout errors.

 

Have you tried switching to a static or dynamic IP?

Blueberry.png
Comment
    EA_Blueberry on Support Forums - Thread - Direct

@Omar401Eid 

 

Have you tried reinstalling the game yet to see if it's related to corrupted files, perhaps from updating the game?

/Blueberry

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30 May

Comment
    EA_Blueberry on Support Forums - Thread - Direct

We've seen this pop up before and it can result in brief server or network issues. A power cycle with your network and the console via this steps below should fix it.

 

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

Power Cycle the console

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.
/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: ... Read more