EA_Blueberry

EA_Blueberry



30 Apr

Comment

@Huntinwabits 

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

/Blueberry

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26 Apr

Comment

There is currently a reporting feature via in-game on PC. If you are in game and suspect a user of cheating you can also report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

 

Thank you for your feedback on this. The Apex Legends team is committed to stepping up their anti-cheating efforts, stay tuned for more information around this in the near future.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
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    EA_Blueberry on Support Forums - Thread - Direct

@Ripjaws_Aus 

 

It looks like you could upgrade to Windows 10 build 1809. Search "Windows Updates" in the desktop search bar to check for pending updates. Your video card driver is from 2018 and when they are outdated they can cause technical issues, so I'm heavily inclined to lean towards that as to what's causing this. Your PC specs are around the minimum requirements to run this game, so I would try playing at lower video settings and try borderless window to see if that helps boost performance. If you have too many programs running in the background while playing that can consume a lot of resources on your PC which slows down p...

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25 Apr

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@thepickler 

 

Does flushing or changing your DNS fix it for you? It's located in these steps below and that seems to be fixing it for a lot of players.

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

This event expired. It was available from approximately 10AM PST 4/16 through approximately 10AM PST 4/18.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@j-shotz-93 

 

What level are you and it depends on your performance in games. The better you do the faster you'll level up. 

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@j-shotz-93 

 

What level are you and it depends on your performance in games. The better you do the faster you'll level up. 

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqp... Read more

23 Apr

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@TheKneecaps 

Go to your Nvidia Control Panel and Windows Power Settings and set it to max performance. Try rolling back your video card driver and then re-download the latest one again. 

Perform a clean boot an...

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18 Apr

Comment

@kmosig1997 

 

You can appeal a ban on your account by contacting Terms of Service here.

 

Increase account security by adding Login Verification to your account.

 

Here is how to do that: ...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

Hi, @TheKneecaps 

 

Would you mind attaching a DxDiag so we can see your PC specs?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

/Blueberry

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16 Apr

Comment
    EA_Blueberry on Support Forums - Thread - Direct

The team is aware of the Legend Bonus not properly showing up, but don't worry you're getting it.

 

BATTLE PASS XP BOOST FOR LEVEL 12 BADGE SHOWING WRONG %

After some investigating from our awesome QA folks, we were able to confirm that this a bug with the UI and even though you may see the percentage change, you are still getting the 2.5% XP boost. We’ll fix the UI in a future update but you can rest assured that you are getting the XP.

 

(...

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15 Apr

Comment
    EA_Blueberry on Support Forums - Thread - Direct

Hey, @Avicii_Ghost 

 

What type of specific R9 200 series do you have? I see that your video card's last driver update was in 2016, so if you don't keep them updated they can easily causes crashes. 

You can update your video card's driver by visiting AMD's site here: ...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@EnclaveNature 

 

Thanks for following up! We also have ports listed for Apex Legends below if you're familiar with port forwarding. We've also seen others fix connectivity issues by updating the firmware on their router (log into the router admin panel) and make some adjustments for ...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

Thanks for pinging this to us, @EnclaveNature 

 

It seems connectivity related, which platform do you play the game on and do you know what data center you're connecting to?

 

Before you jump into your next game try giving these steps below a quick run-thru to see if you have any improvement. This way we know we at least covered the basics.

 

Basic Connection Troubleshooting

...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

Thanks for sending this our way and don't worry, you're still getting the bonus. It's a UI error the team is aware of and looking to fix it.

 

BATTLE PASS XP BOOST FOR LEVEL 12 BADGE SHOWING WRONG %

After some investigating from our awesome QA folks, we were able to confirm that this a bug with the UI and even though you may see the percentage change, you are still getting the 2.5% XP boost. We’ll fix the UI in a future update but you can rest assured that you are getting the XP.

 

Thank you for playing Apex Legends! High five

/Blueberry

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12 Apr

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@PhloppyPancakes 

If your account is locked please contact our Live-Support team at your earliest convenience so they can pull up your account.

Click here to contact an EA Advisor

/Blueberry

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@iiCrAzEii-_YT-_  @Tonupt 

 

Try rebooting your network and power cycle the console. Let us know if you're still getting that penalty. It should be disabled for everyone.

 

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/route...
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10 Apr

Comment
    EA_Blueberry on Support Forums - Thread - Direct

Are you able to record some clips of this happening so we can see how it's not showing up on your screen? Are you waiting until your whole squad is eliminated before going back to the menu?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Comment
    EA_Blueberry on Support Forums - Thread - Direct

Try clearing your Origin cache. 

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: ... Read more
Comment
    EA_Blueberry on Support Forums - Thread - Direct

Try deleting the Origin client and re-download the latest version here: https://www.origin.com/usa/en-us/store/download

 

Right-click on the game before you launch it and select "Repair."

 

Try rebooting your network. If you're familiar with port forwarding we have the port numbers listed for Apex Legends below. Try rebooting the network first though to see if a simple refresh of the connection addresses this.

 

Basic Connection Troubleshooting

...

Read more