EA_Blueberry

EA_Blueberry


07 Nov

Comment
    EA_Blueberry on Support Forums - Thread - Direct

Thank you for your concerns, @CrYptO_D3ATH 

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

 

Please continue to report them so the teams in char...

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    EA_Blueberry on Support Forums - Thread - Direct

@YandereKittyChan 

 

That's really odd it didn't recharge on you. Hopefully it was a very rare bug and you won't come across it again, we'll be on the lookout for more reports. Thumbs up

/Blueberry

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    EA_Blueberry on Support Forums - Thread - Direct

@Fingrpistols 

 

What platform are you playing on? A patch came out yesterday so it's possible you needed to restart to get it. Let us know if you're still getting this after rebooting your network. Thumbs up

/Blueberry

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06 Nov

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    EA_Blueberry on Support Forums - Thread - Direct

@Hellerrrrr 


I mentioned this earlier to OP, but how many watts is your power supply? I would check to see if there was enough thermal paste applied on the CPU too.

/Blueberry

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    EA_Blueberry on Support Forums - Thread - Direct

@Virji24 

 

Our Support teams will grant Apex Coins that don't appear on accounts, however there can sometimes be a delay in the coins reaching the accounts or with unexpected service disruptions from either EA or Xbox Live/PlayStation there might be times they'll ask you to wait until those services are restored. The reasoning is that the coins are still on their way to being delivered on the account and our intervention won't be necessary yet. 

If they still haven't shown up for you after 24 hours, please contact an EA Advisor immediately. It's upsetting to hear how this continues to happen for you and recommend raising thi...

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    EA_Blueberry on Support Forums - Thread - Direct

@bobymilenkov1 

 

Can you try re-plugging your monitor cables back in and see if reinstalling the game can fix it?

/Blueberry

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05 Nov

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@DoYaSeeMe wrote:

I proposed something similar here: https://answers.ea.com/t5/General-Discussion/Training-Mode-As-Waiting-Lobby/m-p/8241839#M44398

 

Also, Respawn is planning to push the training grou...

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Comment

@FrostyDoom93 

 

Hey there! Have you tried restarting your console/Origin client (PC) to re-sync with the servers? 

/Blueberry

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    EA_Blueberry on Support Forums - Thread - Direct

Hey, @Virji24 

 

Sounds frustrating what you're going through if you have to keep constantly contacting Support for your purchases. Even though it's a purchase for our game, the transaction goes through the PlayStation store for the payment method you have under your PlayStation account. Have you reached out to PlayStation Support at all to see if they're aware of anything impacting your account from that side? There are region locks for content, so if you made the purchase while accidentally on a VPN, you can be charged but the content won't show up.

 

PlayStation Support

...

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    EA_Blueberry on Support Forums - Thread - Direct

@Hellerrrrr 

 

Moved your post over here. Do any of the steps provided by @The_Tibber in ...

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31 Oct

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@qMrw0lfp 

 

Your Xbox Gamertag will be prompted to create an EA account if you never logged into an EA game before. If you logged into Apex Legends and it never asked you to create an account, that indicates you must have linked up your Xbox Gamertag to an account in the past.

Here is how to you can locate the email address for the EA account that your Xbox Gamertag is linked to:

 

  1. Go into another EA game to see the email address under the account settings: ...
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28 Oct

Comment

Hey, @DeadI43 

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

 

Our Terms of Service teams will look into those accounts. Thumbs up...

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23 Oct

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@ArcadeBoy97 

 

Maybe by some chance you thought it was a Shadow but really was a Legend? I would try winning as a Shadow to see if that helps trigger it complete. Let us know what happens. Thumbs up

/Blueberry

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@LifeSpann 

 

Please keep an eye on your email for correspondence from the Terms of Service team with details regarding any actions taken on your account. Please keep in mind that continued abuse of in-game mechanics can lead to additional actions on an account, including a permanent ban.

 

How to contact Terms of Service: ...

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22 Oct

Comment
    EA_Blueberry on Support Forums - Thread - Direct

We absolutely see the cause for concern around this. The Match Summary screen is not giving correct information on Battle Pass progression which is leading to some confusion around this. The team is aware and is looking to address it as soon as possible. We've discussed this in similar threads and after review, we can confirm all the accounts we've researched so far are progressing their Battle Pass as it should, only the Match Summary screen is bugged. For example, if it's claiming you gained 2 Battle Pass levels, you may have only gained 1 or none at all. Do not rely on that screen for progression, you can see how far your progression is under the Challenges screen.

 

Related thread: ...

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    EA_Blueberry on Support Forums - Thread - Direct

@ArcadeBoy97 

 

Have you tried winning a game as a Shadow?

 

Win both.PNG

/Blueberry

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18 Oct

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@EA_Blueberry wrote:

@Monhulio 

 

You had no chance of stopping that Shadow, it really appeared out of nowhere behind that door...


...

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17 Oct

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@Hippopotomonster 

 

That is not considered a bug if you are voluntarily leaving the game early. I understand that can be disappointing to experience when 2 other Legends don't show up with you, it's possible they closed the game down right when the match was initiated. We'll let the team know these situations are coming, but going forward if this happens again and you don't want to continue with the match I recommend dropping out of bounds or give another squad of Legends everything you've got.

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    EA_Blueberry on Support Forums - Thread - Direct

@lmpactive 

 

There are rare circumstances when progress may not sync up right away after server restarts but eventually it comes back after a few games or after some time has passed. 

If the progress hasn't shown up for you by now, I recommend checking to see if you have another account because that is usually the most common reason when players contact our Support, not knowing they accidentally created more than one account.

If you have multiple email addresses it might be worth checking those to see if you can login. If you're still having trouble recovering your progress/account, contact our Live-Support team so they can assist.

...

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16 Oct

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@HuckleBerryFick 

 

Thanks for the DxDiag, nice rig. Standard smile

 

There's a discussion on the latest driver ...

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