EA_Blueberry

@ItzRagdollYT 

 

The game appears to still be downloading. Have you been able to launch it once the game was fully installed?

 

When a game is stuck in resuming or getting ready phase (or won't launch properly at all), try clearing the cache for Origin. 

 

Here is how to do that: ...

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Can you try a clean boot and then immediately launch Origin as administrator to see if it's a program running in the background causing the issue?

 

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

... Read more

@B3A5T_Callion 

 

Can you try going into training mode first before going into other modes? Another player posted a while back that helped fix the latency issue. I just want to know if that actually works for you so we can notify the team.

Can you upload DxDiag and UO Trace for me? Do you play on  WiFi connection or is your PC wired in?

 

How to Pull a DxDiag

...

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@g1g2_mozo wrote:

ok so i just fixed it i think, played for stright two hours with no crash

basically used radeon version 18.2.2 ( saw it in another website)

with command line arguments:

+fps_max 60

 

hopefully they fix this though as i would rather be playing on new drivers but this will do i guess

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Thank you for relaying that back to everyone, ...

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@B3A5T_Callion 

 

Other than that gold armor right after the drop, everything else was tough to watch. Let's see what we can do to really fix that connectivity issue. 

Check out these steps:

 

1. It's possible Killer Control Center could be playing a factor. Check out ...

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@6amiac 

 

Thanks for sharing the txt document and glad to the repair fixed it for you. 

/Blueberry

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@VeryRareSensei 

 

If you're down to troubleshoot let us know what platform you play on. It's very possible some quick minor tweaks can help correct the connection link to Apex Legends. I've experienced lag for a specific game before while others were fine, but after rebooting the network and console I created a fresh connection link with my network and the EA servers which in turn repaired the hiccups from the last link.

Let us know of any steps you may have tried too. A perfect example is ...

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This is a fair Quality of Life submission. Would be nice to be able to ping a further specific respawn point so your random squad member doesn't go for the closest one while 3 other squads are battling it out nearby. 

@efesen 

 

How many friends do you have on your friends list for the account you can't login to Apex with?

@Watch3r_45 

 

We appreciate where your heart is, however petitions are not allowed on the AHQ forums.

@xcr762 

 

Do you get the same audio issues if you change the audio setting on the PS4 via the link I previously sent above?

The team also just updated the Dev Tracker with "audio issues" which are being investigated. 

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@xpertvcm04 

 

Have you tried reinstalling the game on the internal drive and do you have anything plugged into the USB slots other than a controller wire?

@xcr762 

 

What's the audio settings set on your PS4? I'm sure you have the latest PS4 software update, but can you confirm?

 

Do you use an audio adapter or is the headset plugged directly into the controller?

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@Curiosity007 

 

Can you confirm whether you've tried all the steps I previously sent above? Have you tried reinstalling the Realtek drivers?

@Curiosity007 

 

Try right-clicking on the game in Origin and select "repair" to see if that has any positive effect. It might be worth reinstalling too if that hasn't been done yet, perhaps it's due to corrupted files during the installation.

 

We have some other threads below with potential solutions:

 

• ...

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@baksoterbang  

 

Which platform do you play on? We've seen some reports but with a wide variety of hardware configurations, headsets, and playback device selections we've fixed this for those experiencing this.

 

@xcr762 

 

Does it happen for you all the time or randomly? Have you tried changing any of the audio selections on your PS4 and what headset do you use? Does it include a mixer?

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@Watch3r_45 

 

The team is looking for opportunities to improve connectivity for all Apex Legends player around the world and we'll continue to let the team know about the server requests for specific regions, however we do not have any announcements regarding plans for adding datacenters to that region at this.

Thank you for playing Apex Legends and pinging us your feedback! 

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@surfFreeman 

 

The team is aware of this and it's been added to the dev tracker.

/Blueberry

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@surfFreeman 

 

The team is aware of this and it's been added to the dev tracker.

... Read more