EA_David

@BoxGob3303 Thanks for the post.

It looks like you got this pack for hitting level 34 on the Battle Pass, this tier gives a Rare Apex Pack rather than an Epic one, and taking a look at things there shouldn't have been any Epic rewards in this particular case.

@Asurill Sorry, but this isn't something we can address on the forums. 

Please reach out to our Terms of Service teams using the steps here, if you wish to appeal action on an account. 

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts...

Thank you for the detailed report, I'd guess an earlier iteration of the gold rush skin was left on the gloves. We'll report this and I'll update the thread when we have any info. 

@aLucky_Hero  Thanks for the report, we are aware of the issue, and are working on a fix.

Excellent, thank you. I had a nice message in my inbox this morning saying it should be fixed today, so thank you for the confirmation. 

@HoboHangout69  Thank you. Can you see if there's any critical events for the failed game starts in your reliability monitor?
If you open the Windows search and start typing "view reliability history" that should autofill, click the relevant button and you should come to the Reliability monitor. 

This will show Critical Events, warnings, and key recent updates. Sometimes this page will show up crashes, sometimes not. If there's an event for a failed Apex launch, can you post the details?

Aside from this, can you try clearing the Origin cache and reinstalling Origin (they are mutually exclusive) and give another restart, a...

@HoboHangout69  Thank you. Can you see if there's any critical events for the failed game starts in your reliability monitor?
If you open the Windows search and start typing "view reliability history" that should autofill, click the relevant button and you should come to the Reliability monitor. 

This will show Critical Events, warnings, and key recent updates. Sometimes this page will show up crashes, sometimes not. If there's an event for a failed Apex launch, can you post the details?

Aside from this, can you try clearing the Origin cache and reinstalling Origin (they are mutually exclusive) and give another restart, a...

@HoboHangout69  Thank you. It's interesting that the DirectX setup worked when you ran it directly, but failed when it was run through Origin.

If you try the repair process in Origin does it throw up an error message or complete without issue?

What security software do you use? Can you try whitelisting Origin(and the game), then restart your system and see if you can make any more progress?

@HoboHangout69  Thank you. It's interesting that the DirectX setup worked when you ran it directly, but failed when it was run through Origin.

If you try the repair process in Origin does it throw up an error message or complete without issue?

What security software do you use? Can you try whitelisting Origin(and the game), then restart your system and see if you can make any more progress?

@ThatDolanGuy I suspect the base cause of your issue is a separate one, but it may be related. I see you have a thread on this already, it's best to add your dxdiag info to that: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ You can also try the VC and ...

@ThatDolanGuy I suspect the base cause of your issue is a separate one, but it may be related. I see you have a thread on this already, it's best to add your dxdiag info to that: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ You can also try the VC and ...

@244187893  Unfortunately we can't assist with account bans on AHQ. If you believe an action to have been taken in error, please reach out to the appropriate team using the steps in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

@baddie-rip Thank you, your details were added to the investigation. Unfortunately I don't have a way to make any changes directly, but I'll let you know of any updates I get. 

@p3t3or All good, I'm glad we could clear things up. 

Cheers!

Thank you for the update. Do you have another mouse you can use as a test, to fully rule out a hardware issue?

@1Powergems Hi, it sounds like there's a pretty bad crash happening. If you restart your system with a Clean Boot and play for a while does that have any effect on this issue?

https://help.ea.com/en-us/help/faq/how-to-c...

@FPS_Master Hi, can you try restarting your system with a Clean Boot, and see if the issue persists?

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

Thanks. 

It should be in your games folder. The default location is C:\Program Files (x86)\Origin Games but many folks set up a custom location. 

You can view your current install location in the Origin app, click Origin in the top left, then Application Settings, then the game library location entry in the Installs & Saves section.

It should be in your games folder. The default location is C:\Program Files (x86)\Origin Games but many folks set up a custom location. 

You can view your current install location in the Origin app, click Origin in the top left, then Application Settings, then the game library location entry in the Installs & Saves section.