EA_David

EA_David



15 Oct

Comment
    EA_David on Forums - Thread - Direct

 

Edit: Can you try a game client restart if you haven't already? I have word that this should help.


Cheers.

 


14 Oct

Comment
    EA_David on Support Forums - Thread - Direct

Thank you for the post, that certainly doesn't look right.


We took a look at the account and it appears that the 2 other items were delivered. Can you check your inventory for a new Legendary Frame for Wattson, and the common "Evergreen" skin for Mirage?

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09 Oct

Comment
    EA_David on Support Forums - Thread - Direct

Hey, I heard back this is being tracked to be fixed in an upcoming patch. 

Thanks for flagging it.

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04 Oct

Comment
    EA_David on Forums - Thread - Direct

It's all good, that's what we're here for. 

Don't forget to take a dive into the Vault, there are some really great games in there, for when you want to try something other than Apex.


03 Oct

Comment
    EA_David on Forums - Thread - Direct

Hi, i believe there's a mixup here, the free month for adding 2-factor authentication is for Origin Access Basic as opposed to Origin Access Premier, and the S3 BP is part of Premier. 

Comment
    EA_David on Support Forums - Thread - Direct

Thanks for the posts, I get this myself frequently. 

Comment
    EA_David on Support Forums - Thread - Direct

Hi again, we've taken a closer look at this, and the short version is that progress is tracking correctly, but the Match Summary page is very misleading. 

If you check your See All Challenges page it should show your progress accurately. 

Remember that with each level you grind for, the next one will require another 9k XP, so it can take quite a while for your next level if you've got a few under your belt this week. 


02 Oct

Comment
    EA_David on Support Forums - Thread - Direct

Thanks for the update, and yep something to be looked at.

Comment
    EA_David on Support Forums - Thread - Direct

@MrMasterWizard Thanks for coming back with a confirmation. Lots of folks getting mislead by that end of match page at the moment, so you certainly weren't alone. 

Comment
    EA_David on Support Forums - Thread - Direct

Please ignore the match summary page, it's all sorts of bugged at the moment. Can you check your Weekly Challenges page instead, the bar there should be accurate.

Comment
    EA_David on Forums - Thread - Direct

Thank you, that's very interesting indeed. We'll flag that up, folks reporting this generally had taken a break. 

Can I check if you took a break a few weeks ago, or if you've been consistently playing?

Comment
    EA_David on Support Forums - Thread - Direct

Hey, there's definitely a bug with the post-match screen tracking, it's giving all sorts of misleading info>

However, if you're willing to try one more game, can you grab a screenshot of your Weekly challenge page - with the XP/Stars grind bar - before and after a match, to help determine whether the progression is indeed being hampered. 

Thanks. 

Comment
    EA_David on Support Forums - Thread - Direct

Do you have an image of your current weekly challenge list with the XP bar at 54k? 

Comment
    EA_David on Forums - Thread - Direct

Hey, as noted charms and trails are working fine, but if folks didn't play ranked in the last few weeks they were hit by a bug and their badge didn't update properly. 

This is being looked into.

Comment
    EA_David on Support Forums - Thread - Direct

@poisonedXkiss Hey, it looks like your progression seems to be tracking ok now, when you look today are you as far along as you should be?

For your 2nd point, we are looking into some of the strange badge issues. Was your actual ranked soft-reset correct (it should have dropped 1 and a half tiers)?


01 Oct

Comment
    EA_David on Support Forums - Thread - Direct

Thank you for the detailed breakdown of the issue. 

 

On your last point, just so we're clear, what step do you take exactly? Also can I check if you play non-Apex EA games and if so, do those act strangely too? Also can I check what router you are using?

Sometimes troubleshooting before a big update can be pointless as sometimes these things fix themselves, can you check if these isssues persist after today's update? (in about 7 hours)

Thanks again. 


30 Sep

Comment
    EA_David on Support Forums - Thread - Direct

Thanks for the post. We're moving to a new map soon so please let us know if you find any holes there too. 

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27 Sep

Comment
    EA_David on Forums - Thread - Direct

Hey, this has been tagged as a "coming in future patch" QoL request on the devs' Trello Tracker: https://trello.com/c/nj2ThmXx/50-random-load-screen-option


18 Sep

Comment
    EA_David on Support Forums - Thread - Direct

It hypothetically could have, but I did check the linked Xbox account before and there were no skins. 

You could try re-linking your twitch account, that's helped with some issues in the past. 

 

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Comment
    EA_David on Support Forums - Thread - Direct

@Tuinator Hey, they should show up as Night Watch for the Kraber, and Holo Man for Mirage. 

@i_will_be_rb I could swear I saw the skins on your account yesterday, but they're not there when I look today, so I may have made a mistake.

 

It looks like the Twitch skins for earlier in the seas...

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