devtrackers.gg → EA_Lanna

EA_Lanna

03 Apr

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03 Apr 17:28 EA_Lanna on Support Forums - Thread - Direct

Thanks, @shadowknightszs. I hope you can get this sorted out asap once you're in touch with them. All the best.

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03 Apr 11:17 EA_Lanna on Support Forums - Thread - Direct

Hi @shadowknightszs,

You'd attach it to your EA Help ticket. Follow the steps shared in this guide if you get stuck:

How to attach a file to your EA Help ticket

- EA_Lanna

31 Mar

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31 Mar 11:26 EA_Lanna on Support Forums - Thread - Direct

Hi @SaucyPawws,

I'm not sure what happened yesterday with your case but earlier today the Support team were experiencing some technical difficulties, that might have been part of the delay. They're back up again now, could you try again?

29 Mar

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29 Mar 08:22 EA_Lanna on Support Forums - Thread - Direct

Hi @wrongimages,

At the moment the following languages are supported on Answers HQ:

...

24 Mar

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24 Mar 10:02 EA_Lanna on Forums - Thread - Direct

At the moment the following languages are supported on Answers HQ:

...

22 Mar

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22 Mar 16:08 EA_Lanna on Support Forums - Thread - Direct

Hi @Takuache_cuh838,

This thread is quite old and is being locked here to avoid further necroposting.

If you're experiencing a similar issue now please feel free to start a new thread if you're unable to find a more recent topic on the subject, thanks.

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too butto...

21 Mar

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21 Mar 09:17 EA_Lanna on Support Forums - Thread - Direct

Hi @9yetb36jhd,

At the moment the following languages are supported on Answers HQ:

...

03 Mar

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03 Mar 09:29 EA_Lanna on Support Forums - Thread - Direct

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please fill in the webform and our Terms of Service team will review it. This EA Help article will guide you through that process. They'll aim for a 72...

02 Mar

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02 Mar 08:31 EA_Lanna on Support Forums - Thread - Direct

Thanks for reaching out. It might just need a wee bit of troubleshooting. Can you try the following steps please:

Fully close out all games and background apps
Sign out of your EA account and s...

24 Feb

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24 Feb 08:15 EA_Lanna on Support Forums - Thread - Direct

Hi @OGmilkweeb,

We can't look into this for you on Answers HQ but our Terms of Service (ToS) team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. The ToS team will review that situation and reach back out to you via email once that investigation is complete to share the outcome of it.

Thanks,

...

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24 Feb 07:35 EA_Lanna on Forums - Thread - Direct

Hi @TenshiSubaru,

Thanks for reaching out to us on Answers HQ, but you're through to the forum team. On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can, sorry.

You're looking for the Terms of Service (ToS) team, they would exclusively help look into ban cases. If you genuinely believed there was some sort of mix-up with the application of a ban, ToS can be reached by ...

23 Feb

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23 Feb 16:21 EA_Lanna on Support Forums - Thread - Direct

Ok, if you're missing content you purchased, please talk to one of our advisors via phone, chat, or email so they can take a look into it for you. You can reach them through:

The EA Help website - Phone/Chat/Email - Availability may vary
...

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23 Feb 10:41 EA_Lanna on Support Forums - Thread - Direct

Closing thread to limit necroposting. Moved new posts into current bug report thread here: https://answers.ea.com/t5/Bug-Reports/Rank-resetting-to-Rookie-Users-gaining-0-RP/m-p/12302439#M9414...

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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23 Feb 09:00 EA_Lanna on Support Forums - Thread - Direct

Can you double-check the skins tab and see what shows up there atm?

Go to the Loadout tab.
Click the Skins tab.
If you have an Heirloom or Prestige item, you’ll see it in the bottom-right corner of your screen.
Check Equip to use it in-game.

Heirloom or Prestige items appear with an Equip checkbox in the Skins tab from your Loadout.

- EA_Lanna

22 Feb

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22 Feb 09:34 EA_Lanna on Forums - Thread - Direct

Hi @apexyyds1315,

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...

21 Feb

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21 Feb 08:13 EA_Lanna on Support Forums - Thread - Direct

If I understand things correctly, from what you've shared, it sounds like you're having issues logging into the Steam account. . You'd need to reach out to Steam directly for Steam accou...

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21 Feb 07:13 EA_Lanna on Support Forums - Thread - Direct

Hi @s5kig1m3c1qh,

If you suspect your account may have been hacked, I would strongly encourage you to go through resetting these security steps. From there please ...

17 Feb

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17 Feb 07:07 EA_Lanna on Forums - Thread - Direct

Hi folks,

I'm closing the thread out here to limit necroposting. Future readers, please follow the advice shared in the thread to get further assistance with any bans/suspensions you may have.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take p...

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17 Feb 06:55 EA_Lanna on Forums - Thread - Direct

We wouldn't have the answer for that on Answers HQ. Bans and suspensions would be handled exclusively by our Terms of Service team.

All the available information relating to EA bans and suspensions can be found in these two EA Help articles though if you'd like to learn more about bans and suspensions:

16 Feb

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16 Feb 06:58 EA_Lanna on Support Forums - Thread - Direct

Hi,

I'm sorry to hear that. It's never a great feeling to discover your account has been compromised and banned. We really can't look into this from the forums though. The Terms of Service team is the only team who handles ban. To have this looked into to see if a ban was added correctly or by mistake, you'll need to contact them. You can reach them by filling out the webform and that'll send in an appeal to that team.

In the meantime, if you're concerned someone's hacked your account, please double-check you've gone through resetting as many of the ...