EA_Lanna

Hi @Ko540978,

At the moment the following languages are supported on Answers HQ: 

• ...

Hi @fran1990dr15, 

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

- EA_Lanna

Hi @vanilla5655, 

Our Support team can take a look into your account if you get in touch with them directly. 

Use the steps in this guide to reach them: How to use EA Help

- EA_Lanna

Hi @F717K,

At the moment the following languages are supported on Answers HQ: 

• ...

Hi @DeepBlossom, 

It is possible to recover your EA account after a deletion if you reset the password though...

In our guide: How can I close my EA Account? it shares this:

---

@EA_Help wrote:

To protect your account information, only ...

Hi @Pjeetje1994, 

Let's see...there may be one amoung your messages. On the EA account that was banned, open the email address registered to it. That's where the email would be sent out. Could you take a look for an email from the addresses [email protected] and [email protected]...

Hi @MadMiller21, 

I'm sorry, we won't know why you were banned. Our Terms of Service team handles bans and suspensions. They aim to send out an email to the address registered to the EA account when a sanction has been applied. Often, the email can get picked up by email spam filters and routes it through to a spam/junk folder, or if you have a Gmail account, it can sometimes go to the Promotions or Updates folder too. Could you search for an email from the address: ...

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many playe...

Hi @chiyac,

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itself will...

Hi @ashenshug, 

Yeah, gifting uses coins. It sounds like that might be what happened then. I hope your friend appreciates the gift. 😅

Here, this guide will come in handy for again: How to send gifts in Apex Legends. It helps explain gifting and calls out stuff like this:

---

@ashenshug wrote:
...

Hi @ashenshug,

Ah ok, I see. Thank you for adding that context. 🙂

Let's see...900 coins from the Battlepass. If they had already arrived on the account, it's highly unusual for them to just disappear.🤔 Is it possible they were used? Can you remember picking anything up in the shop recently? Or gifting something to a friend?

- EA_Lanna

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us tr...

Hi @ashenshug,

Our guide recommends the following steps: 

1. Quit out of the game completely, then restart it.
2. If you’re playing on Steam, try launching your game from the EA app.
3. Powercycle your system.

If after trying those steps the coins don't appear, you'll need our support team to take a look. Do this next:

1. Collect your ...

Hi @Dande_980520, 

I'm sorry, you're on the community boards; Answers HQ. We aren't able to help with bans here. It sounds like your friend is looking for the Terms of Service team. They can review any ban/suspensions on the account for your friend if your friend thinks there's been a mix-up with the ban. Terms of Service will lift the bam if the investigation confirms no rules were broken. To reach them, please ...

Hi @07211910,

At the moment the following languages are supported on Answers HQ: 

• ...