EA_Lanna

Hi @Ordinary98k@Ordinary98k,

At the moment the following languages are supported on Answers HQ: 

•  ...

Hi @iiTzNuggett, 

Generally when the support team share they can't proceed with the claim it's because the proof of purchase didn't meet the criteria or wasn't legitimate. So, the best thing to do is make sure the contents contained in the images you're submitting match the specifications specifics outlined in that article for any PlayStation purchases, "How to provide proof of purchase": 

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Hi @Ordinary98k, 

@XHelperZ and ...

Hi @Acece33, 

I'm afraid the forum staff aren't equipped to investigate ban or suspensions cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

I'm not sure why the page linked via the email came up blank. Wa...

Hi @Akadehmix, 

The rules are there for a reason. It's as the Positive Play Charter says, "being part of a gaming community should be positive, fun, fair, and safe for all...Harmful behavior toward others is never acceptable. We want everyone to have a good time, so we will not tolerate bad actors and will suspend or ban players who negatively disrupt or engage in harmful be...

Hi @CrazyNumb3r4,

It's not robbery and no, not if the ban/suspension was correctly applied for rule-breaking...

It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. However, hyperbole isn't helpful here. A ban in that scenario isn't a false one, it's correctly applied. You're responsible for the activity on your account:  

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@EA wrote:

You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

- Section 1:   ...

Hi @Marzan_I505, 

There's no information I can give you to tell you the status of your account now or in the future. We won't have that information here on the Answers HQ forums.

If there's no email in your inbox, chances are you're not banned. If you've any concerns about the message, fill out the webform to reach  the Terms of Service team. They handle bans and suspensions...

Hi @CrazyNumb3r4, 

If you believe the ban was mistakenly added to your account by EA, then you can send in an appeal to the Terms of Service team. This FAQ will be a helpful guide for all things EA Bans and Suspensions - How they work and how to get in contact with us

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Hi @Pioneer8100, 

I'm sorry but we won't know if or why you were banned from the forums. Can you take a look through your emails? If you've recieved a ban, there should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "Play by the rules in Apex Legend...

Hi @bobryan0103, 

Ok, there's no way around it; you'll need the help of the EA Help Support Team on this one then I'm afraid. 

If you can pass the account security stage with them, they'll be able to help you make changes to the account information including updating the email registered to it. The opposite is also true though, if you can't provide enough accurate information to pass the verification stage, their hands will be tied. Please work with them to proceed with the case.

You can get back in contact them through the EA Help site: ...

Hi @bobryan0103, 

Thanks for checking those things. It sounds like you've access to the email that was at one point registered to the EA account. When you requested a password reset link to that email, did one come through for you? 

- EA_Lanna

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too...

Hi @Marzan_I505, 

I'm sorry but we won't know the details of your sanction. Can you take a look through your emails? If you were permabanned there should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc and you wouldn't be able to load up the game. 

This article shares more about Apex and the rules: "...

Hi @bobryan0103, 

There isn't much we'll be able to do from the forums, aside from asking probing questions to help get you thinking about things and give you an idea on where to start looking.

For example;

1. Can you remember the email account registered to the EA account (don't post it please)?
2. Was there any purchases made through the Origin store that you can check for email receipts?
3. Can you locate any ea emails in your email inbox (password reset links, confirmation emails, etc)? 
4. Are there any connected accounts linked up like a PlayStation or Xbox?
5. Are you able...

Hi @lbwa2,

At the moment the following languages are supported on Answers HQ: 

•  English 
•  ...

Hi @fjdiaz100.

I'm sorry but we can't help you make any account changes on the forums. You may be able to log in to the EA account using the console (see here) and the ...