EA_Pulsar

If the problem persists, please contact our support team for further assistance. The team will check your orders to see what could be blocking your transactions. 

If the decision is final, we cannot unban your account. I'm sorry, but there isn't much we can do in this situation. 

Hey @Beaulokk 

If you have made multiple failed purchase attempts, I'd advise you to wait for some time before trying again. Please follow the steps listed in this article on our website where you can find quick tips on what to do in a similar situation. 

Troubleshooting payment issues in the EA app

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The Terms of Service team will confirm if your account can be unbanned after you submit your case. 

We cannot change that decision here in the public forums.  

After creating your case, it's best to choose chat as your preferred contact option. You should explain that it's been more than 24 hours. After submitting your case, you must go to your profile and click on "Resume your case" so the team can investigate it for you. 

Hey there, 

If it has been more than 24 hours since your purchase, I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

If the problem persists afterwards, you should contact our liv...

Hey @agoodtom 

If it has been more than 24 hours since your purchase, I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

If the problem persists afterwards, you should ...

Steam is a separate platform, so it will not impact your Xbox progress, but since I cannot see your account history to make sure what happened exactly, I can only recommend contacting our support team for a more in-depth investigation. Also, please make sure to log out and sign back in on your Xbox to check if you are logging in with the same EA account. 

Hey @Bede0613 

I'm sorry to hear that you haven't received your Apex coins after your purchase on Steam. If it has been 24 hours since the transaction, I recommend trying a simple troubleshooting step first. Please restart your device and log in to your account again to see if that resolves the issue. If restarting and logging in again doesn't work, you'll need to ...

Hi @Viking-1987 

We currently support the following languages on Answers HQ: 

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Hey @BigBemie 

If you unlink your platform account ( in this case, Steam) from your EA account, you may lose all your game progress on that profile. There is a warning that you must accept when making similar changes, and we also have this risk explained here on our website.    

Unfortunately, there is no guarantee that this progress can be restored....

I checked the form myself and it seems to be working on my end. I am using the newest Chrome browser. 

Here are the steps I take to start chat with our team. 

1. To open a new case on our home page go to https://help.ea.com/en/help-home/ and select the game.
2. Then click on: See all help topics.
3. Select Missing content
4. Then you can select the followingcategory, as expl...

Hey there, 

I understand you're experiencing issues with the contact options after creating your case on our website. Could you please confirm if you are able to resume your case in order to start a live chat or send an email to one of our advisers? If not, could you try creating a new case and then, after receiving a response, resume that case to proceed?

1. Sign in to your EA Account.
2. Go to My Cases.
3. Select your existing case from the list, then choose Resume Case.

This article may also be helpful to you: ...

Hey @4Rosinante 

I'm sorry to hear that you were banned. Unfortunately, we don't have access to the details of your ban, but our dedicated team is here to help resolve any disputes. 

Here are the steps you need to follow to reach them using the web form:  

Get information about y...

I'm sorry to hear that you were banned. Unfortunately, we don't have access to the details of your ban, and only our dedicated team can help resolve any disputes. 

Here are the steps you need to follow to reach them using the web form:  

Get information about your EA Account lock, ban, or suspension  

Please note that if your claim has been denied b...

I am not able to check your account history to confirm the required details, but you can contact our support team so they can check it for you. The response can take from a couple of hours to even a couple of days. 

Hey @hanas4 You can contact our Terms of Service team directly so they can review your account in this regard. 

Here are the steps you need to follow to reach them using the webform:  

Get information about...

Hi @NM1SLE1A1 

We currently support the following languages on Answers HQ: 

• ...