EA_Pulsar

Hey @relaxior 

You can only reset account progress like that by unlinking your platform account from your EA profile. There is a warning that you must accept when making these changes. Is that what happened on your account? 

Sadly, I do not have any additional details that I could share about the reason for the ban. 

Hey @M1ngEZPZ 

 We are unable to access the specific details regarding the cause of your ban. Nevertheless, we have a dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form: 

 
Get information about your EA Account lock, ban, or suspension...

Depending on the store where you purchased the coins you also need to provide proof of purchase with your case. Please make sure to check the requirements and the examples here on our website. 

You can submit a new appeal if you have any information to share. The team will always ensure the sanction was correctly issued.

We do not have access to the specifics of your ban, so we cannot provide more information. Our Terms of Service team specializes in handling such disputes. 

Here are the steps you need to follow to reach them using the web form:  

Get information about your EA Account lock, ban, or suspension  

Please note that if your claim has been denied by the Terms of Servic...

I am happy to hear that, @MumbuI Thanks for letting us know 😉👍

Hey @tophmoaxas 

If it's been over 24 hours since your purchase, I suggest attempting a basic troubleshooting step first.  

Try logging out and logging back in. If the problem persists, please follow this article on our website: 

 ...

After you submit your case through that link, can you also see it in your account history? https://help.ea.com/en/help-my-cases/

This isn't something we can change here on the public forums, but just in case, please also contact our Terms of service team so they can review your account 

Get information about your EA Account lock, ban, or suspension  

...

We can't reset the time for account linking, unfortunately. Have you checked with our support team to see if there are any options? 

Please get in touch with our support team for further assistance; we will investigate this.  

Hey @LGDGGJ 

Sorry to hear about the trouble with your account. 

If you wish to appeal the ban, you can contact our dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form:  

...

Hey @MumbuI 

If your Steam account has been banned for some reason, you need to contact Steam support in order to dispute that sanction. We are not able to remove sanctions on Steam.

Just in case, please also download the game on the EA app and check if you can play it. 

Hey @vividz_on_bud 

You can only reset account progress like that by unlinking your platform account from your EA profile. There is a warning that you must accept when making any changes. 

We have this risk explained here on our website.  If you unlink your platform account and link it back to your original EA Account, you may be ...

Hey @diamond4377 

Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

1. Visit https://help.ea.com/en/help-home/   
2. Pick the game or the EA app from the product list   
3. Choose the topic "I need help with my hacked ac...

There is no way to restore content from a banned account. Unfortunately, if the response is final, there is no way to change it. 

If your account was banned,  we cannot change that, and as I mentioned above, you will need to appeal the ban directly with our Terms of Service team.