EA_Pulsar

The reason for your account ban should be listed in the email you received from the Terms of Service team.  Please note that we cannot change the decision made by the TOS team. 

Hey @Zombieboy0408 

I have removed the username that caused your account to be banned.

We do not have access to the details of why you were banned, but we have a dedicated team that handles such disputes. 

 
Here are the steps you need to follow to reach them using the webform: 

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But do you see both console profiles linked to your EA account, as mentioned above? Your account may have been registered with the same email, but they need to be linked to the same EA account before October 26th in order to be included in the cross progression update. 

If your case has been reviewed multiple times already, we won't be able to change the decision made by our Terms of Service team. 

Hey @Lukester192010 

If you are thinking about linking your Nintendo account to your EA account, please follow this link here.

If you play online on your Switch console in Apex or other EA games, it means that your Nintendo account was already linked to your EA account. 

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Hey @yaowanguu  

I am sorry to hear that you're having trouble with your account. Unfortunately, we're unable to review or resolve such matters on our forum. But don't worry; we have a Terms of Service team that is dedicated to handling these types of disputes. To get in touch with them, please follow the steps outlined in the link below and fill out the web form provided. We'll do our best to help you out! 

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Hey @mnc1930142 

Please contact our support team if you need help with your account. The team will look into this for you.  

https://help.ea.com/in/help/faq/using-ea-help/   

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Hey @YouziSensei 

I am sorry to hear that you're having trouble with your account. Unfortunately, we're unable to review or resolve such matters on our forum. But don't worry; we have a Terms of Service team that is dedicated to handling these types of disputes.

To get in touch with them, please follow the steps outlined in the link below and fill out the web form provided. We'll do our best to help you out! 

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Hey @sm_windsmoon 

Our support team will need to check your account if its status says disabled. 

Please open the page in a new incognito tab and submit your case without logging in. 

• On the EA Help homepage
• Select the EA App 
• ...

@cal7483 Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

1. Visit https://help.ea.com/en/help-home/   
2. Pick the game or the EA app from the product lis...

Hi @Telesy527 

We currently support the following languages on Answers HQ: 

• ...

Unfortunately, only our support team can resolve this, as they need to check your account and verify your proof of purchase. That's why it is so important to provide those screenshots exactly as explained in the article I shared before. 

Hey  @zelothegod1130   

Your account may be disabled due to inactivity for example. This would only happen if you haven't used it for a very long time. 

Please try to use the last email address registered on that account to reset your password.  

In case of any further issues, cont...

Hey @e434eo 

We can't see your account here on the AHQ forums, so you must contact our support team to verify your account details. 

Go to our website, the EA Help homepage, by visiting this link: ...

Hey @Hoolzs 

Just in case you only launched the game on Steam, please also use the EA app to open Apex on your account and check the coin balance again in the game. 

If that doesn't work, please gather proof of purchase, exactly as explained in this article on our website and ...

Hey @didblazerjust 

Sorry to hear about your compromised account. You should be able to submit your case even if you can't log in to your EA account. You can follow this link. 

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Hey @x44x4 

Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

1. Visit https://help.ea.com/en/help-home/   
2. Pick the game or the EA app from the product list   
3. Choose the topic "I need help with my hacked acco...

Hey @pogegg 

We cannot check the reason why your account was sanctioned, so please contact our dedicated Terms of Service team. The team will investigate this for you.  

Here are the steps you need to follow to reach them using the web form: 

Get information...