EA_Pulsar

EA_Pulsar



11 Jan

Comment

Hey there,

The gifting option has been temporarily disabled while the team fixes a related issue. We hope to have it back soon. You can follow our official channel for updates

 

https://twitter.com/Respawn/status/1744810191110205828

EA_PulsarAHQ


10 Jan

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @truzpaxn 

Gifting has been temporarily disabled while the team fixes a related issue. We hope to have it back soon. Stay tuned for updates.

 

https://twitter.com/Respawn/status/1744810191110205828

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Comment

Hey @Ralj2005 

Gifting has been temporarily disabled while the team fixes a related issue. We hope to have it back soon. Stay tuned for updates.

 

https://twitter.com/Respawn/status/1744810191110205828

EA_PulsarAHQ...

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Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @Ralj2005 

Gifting has been temporarily disabled while the team fixes a related issue. We hope to have it back soon. Stay tuned for updates.

 

https://twitter.com/Respawn/status/1744810191110205828

EA_PulsarAHQ...

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09 Jan

Comment
    EA_Pulsar on Support Forums - Thread - Direct

I'm sorry to hear about the trouble you've been experiencing with your EA account. I understand how frustrating it must be to lose access to your account and the progress you've made.Unfortunately, we don't have the ability to alter decisions made by the Terms of Service team. Their decisions are final and binding, based on the information and evidence available to them at the time of their review.

 

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07 Jan

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @Jrovile 

If both platform accounts are connected to the same EA account, you won't be able to play together. Regrettably, unlinking one of those accounts from the EA account may result in the progress of that account being reset afterwards.

Please get in touch with our ...

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31 Dec

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hi @01kurosiro 

 

We currently support the following languages on Answers HQ: 

 

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21 Dec

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @violeeeeet

@SC3E101 gave you some good advice! Just remember that the type of ban you receive really depends on what kind of violation you committed. So, to avoid running into any issues, it's best to make sure you're following all ...

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23 Nov

Comment

That's great to hear, @RodgerDodger97 Thanks for the confirmation. 

 

The team is continuously working on this for the remaining players. Hang in there a little longer and check your account from time to time @keimize 😉

 

...

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22 Nov

Comment
@spicycurr7_ Sadly, I don't have any specific dates or time frames that I could share. The team will make sure this update is released as soon as possible to all players but we also must be sure that everything works fine on the way. Please hang in there a little longer and wait for further updates.

EA_PulsarAHQ

Comment

@RodgerDodger97 The process of implementing cross-progression for Apex is still ongoing, and it will gradually roll out over the next few weeks. I understand that this feature is important to many players, but I kindly request you to be patient and wait for your turn. I hope you will see the confirmation message soon for your account.

EA_PulsarAHQ

Comment
    EA_Pulsar on Support Forums - Thread - Direct
@NATSUexe Please get in touch with our support team if your account has been compromised. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:



Visit https://help.ea.com/en/help-home/

Pick the game or the EA app from the product list

Choose the topic "I need help with my hacked account".

EA_PulsarAHQ...

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21 Nov

Comment
    EA_Pulsar on Support Forums - Thread - Direct

@vhelv8qtjuv9 I am sorry to hear that you're having trouble with your account. Unfortunately, we're unable to review or resolve such matters on our forum. But don't worry; we have a Terms of Service team that is dedicated to handling these types of disputes. To get in touch with them, please follow the steps outlined in the link below and fill out the web form provided. We'll do our best to help you out!

 

...

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17 Nov

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey    @DyingWhisper2727 

If you're not receiving verification codes, please try to use a backup code instead. If you don't have backup codes or can't access the email on file for any reason, our support team is here to help. They can assist you in routing the codes to another e...

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16 Nov

Comment

Hey @spicycurr7_ Linking your Amazon Prime account to your EA account will not impact the cross-progression process. 

You must wait, as it will happen in waves in the upcoming weeks.

 

EA_PulsarAHQ


13 Nov

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Sorry to hear about your account issue! Since you can't access your profile email, you'll need to verify your account ownership with our support team. They can chat or email with you to gather the necessary information. 

 

You can follow this article https://help.ea.com/e...

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11 Nov

Comment

Hey @Kingkobra2020OG  The progress of your game will be available on both platforms when the process is complete, if you play on the same EA account on both platforms. 

EA_PulsarAHQ


10 Nov

Comment

Hey @600bsNBa11s 

There is currently no way to merge two separate EA accounts together. The progress cannot be moved between different profiles, and unlinking platform accounts will reset account progress. 

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Comment

Thank you for sharing this. However, it is important to note that calling out players in the forum is not allowed, as it is called naming and shaming. If you would like to report any instances of harassment or cheating, kindly use this link. We take such matters seriously and will investigate them accordingly. 

 

Thanks for your understanding. 

 

EA_PulsarAHQ...

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08 Nov

Comment
    EA_Pulsar on Support Forums - Thread - Direct

So if you unlinked your PSN account and linked it to another EA profile, it would reset your progress.

It's not possible to merge two separate accounts and keep the progress. 

 

Please see this article on our website: https://www.ea.com/games/apex-legends/news/cross-progression 

Note: to prevent exploitation, any secondary Apex Legends accounts created after Oct 26th for the same EA account, will not be eligible to be merged.

 

We explain the risks associated with unlinking process ...

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