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Hey @yunow0
I am sorry, but we are unable to reverse your transaction. Please note that all in-game purchases are considered final and cannot be refunded or exchanged for a different items.
Hey @yunow0
I am sorry, but we are unable to reverse your transaction. Please note that all in-game purchases are considered final and cannot be refunded or exchanged for a different items.
Hey @Farra_Gun
Please note that our forum is unable to assist with any type of bans, including abandonment penalties. Unfortunately, we cannot verify or investigate what happened. Our Terms of Service team will need to investigate this.
Please visit the following EA Help link: ...
Read moreHey @ItzYamiBTW
Regrettably, the forums cannot assist you with any bans-related inquiries. The Terms of Service team is the one who can help you with this. To address your concern, please reach out to them directly.
Hey @zephaniahcasey
It is a shame to hear your account was suspended for 7 days and you still can't log in. I hope I can share some info on this.
There is a chance that the timer counts is still going so you need to wait until that's over. If you do not gain access within the next 24 hours, please feel free to send a message to our Terms of Service team using this link...
Read moreThat's great to hear @MyGuys1662 Thanks for the confirmation.
Thank you @1-Graham-S for your support! 😉👍
It seems like it's been a bit since anyone has commented on this thread, so I'm going to go ahead and lock it up to prevent any more necroposting. Don't worry though, feel free to start a new thread and let us know more about what's been going on.
Hey @shootmeqvick
If you plan to purchase in-game currency outside of the game store, we suggest going through trusted digital online retailers listed on our website. This way, you can be sure to have a safe and reliable transaction.
EA_Pulsar
Thank you for your feedback regarding our forum's language options. Currently, our forum is only available in the languages mentioned above. We kindly request that you share your posts and threads in the appropriate language of the board you are posting on. I have locked this topic for now, but you are welcome to repost it in any of the aforementioned languages in the appropriate forum.
Thank you for your understanding.
Thanks for sharing this @Photon000. I really appreciate it 😉👍
Completing the previous steps with file verification could prove to be the right course of action.
I hope it will help others as well.
For the EA app go to My Collection > Tile Dots > Repair
For Steam go ...
Read moreYes, the information about the ban history is on the screenshot.
You can always contact our TOS team through the form available here on our website.
Our live support can also help you transfer your case to that team after s...
Read moreHello @hadesufps
I see that your account is currently blocked as a result of unauthorized activity by someone who gained access to your account. Our Terms of Service (TOS) team will need to review the situation and confirm the details.
Unfortunately, I don't have the ability to personally review your account or provide further information. However, you can reach out to our live support to inquire about the status of your case and ensure that it has been forwarded to the Terms of Service team. The team will also help you secure the account.
Please keep in mind that not all bans are immediately visible in the ban hist...
Read moreHey,
Thank you for your feedback. We appreciate your input. You can use the directions here to report anyone you suspect of cheating.
The message will then be forwarded to the relevant team and it helps our team to take appropriate steps.
We are unable to look into this matter on the forums.
...
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