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EA_QueenBee

EA_QueenBee



09 Nov

bloodhound axe(heirloom)

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @frostik159,

The studio is looking into this issue with heirlooms being equipable without being unlocked, and hopefully there should be a fix soon. There shouldn't be any repercussions on your account, don't worry, as a lot of players are getting this completely by accident. We'll just have to wait a little bit for this to get fixed.

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Wees aardig voor elkaar | Be kind to each other

08 Nov

Unintentionally received Heirlooms I did not purchase

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Am0nd_BongBong,

Do you mean the heirlooms? Because this is a problem that's currently being looked into. Hopefully we'll get a fix for it soon.

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Wees aardig voor elkaar | Be kind to each other

Can i have my apex stuff back?

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Thiefmarc,

If you play on console, did you recently unlink and then relink your console to another EA account?

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Wees aardig voor elkaar | Be kind to each other

10 Oct

Account BAN

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Diztroier,

There's a lot that we can help with here on the forums. Bans just don't happen to be one of them. For that, as stated, please contact our terms of service team.

I'm going to lock this thread, as discussing how the terms of service is enforced isn't something that the forums are here for.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

09 Oct

Account BAN

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Diztroier,

We're unfortunately not able to help with account bans here on the forums, but if you'd like to raise a dispute you can contact our terms of service team through the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can help you further.

EA_QueenBeeAHQ.png...

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banned for no reason

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @negonius010,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/acco... Read more

06 Oct

i lost my level in apex

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @mafia18899,

I have good news that this isn't actually a bug! In Season 14, Respawn increased the level cap again. So when you hit level 500, you're reset back down to 1 and you go up a tier instead. There are three tiers to climb with 500 levels each, for a total of 2,000 levels. You can also earn more packs by levelling up now. Our website has a bit more information:

https://www.ea.com/gam... Read more

05 Oct

Got Banned in Apex Lenegeds for no reason!

Comment
    EA_QueenBee on Support Forums - Thread - Direct
This thread isn't really going anywhere anymore, so I'm going to lock it. If anyone else feels like they've been unfairly banned and would like to submit a dispute, then please reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to look into this for you.

EA_QueenBeeAHQ.png...

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02 Oct

Lost all my content

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @scitzo,

The developers are actually working on cross-progression, and have been for a while. There's still no ETA yet, but it's in the works.

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Wees aardig voor elkaar | Be kind to each other

Lost all my content

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @apexleotur10,

Unfortunately there is no cross-progression in Apex Legends. So if you switch from PlayStation to Xbox, all your skins and such won't carry over. They're still there on your PlayStation. Unfortunately as of right now there's no way to transfer them over.

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Wees aardig voor elkaar | Be kind to each other

Got Banned in Apex Lenegeds for no reason!

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @G0KUZZZ,

We're unfortunately not able to help with bans here on the forums, but if you'd like to raise a dispute then you can contact our terms of service team via the webform in this article:

https://help.ea.com/en/help/account/infor... Read more

If i delete my ea account will i be able to use the same gmail

Comment
@The-walker2008,

There isn't a way that you can delete your account by yourself, you need to get an advisor to delete your account for you. Although if you're having trouble reaching one of them, then I believe our social team on Twitter can help you delete it too:

... Read more

If i delete my ea account will i be able to use the same gmail

Comment
@The-walker2008,

Ah, right, sorry.

Yes, if you delete your account, you can then use the email address on that account to make a new one. I slightly lost track of the original question, I'm very sorry.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

If i delete my ea account will i be able to use the same gmail

Comment
@The-walker2008,

You can delete your account and make a new one if you want to, but you'll have to reach out to our live support team in order to do so. You can contact them here:

https://help.ea.com/en/contact-us/

Just note that doing so will have a list of consequences, such as losing all progress and in-ga... Read more

If i delete my ea account will i be able to use the same gmail

Comment
Hey @The-walker2008,

I'm a little confused as to what the issue is. So you've unlinked your EA account from your PlayStation account, and now you want to delete your EA account so you can make it again and link a new PlayStation account to it?

Can I ask why you want to do that since unlinking and deleting your account also deletes all your progress? Would it not be easier to make a new EA account and link your PlayStation account to that?

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30 Sep

i cant loin

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @virgilh,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can contact our terms of service team via the webform in the following link:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to help you further.

EA_QueenBeeAHQ.png...

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08 Sep

What's the difference between the colour of a headshot and a gold shield hit?

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @PlSTOLSKlN,

If I'm not mistaken, a headshot is yellow numbers with a red outline, and a gold armour hit is white numbers with a yellow outline. The difference can be a little subtle in the heat of a fight.

I know that Apex has three colour blind options built in. I don't suppose they help make it clearer?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

06 Sep

banned

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @aaronjt05,

Unfortunately we can't help with bans here on the forums. If you've been banned and would like to file a dispute, you can contact our terms of service team via the webform in this article:

https://help.ea.com/en/help/acc... Read more

02 Sep

I got banned because my brother spoke hateful conduct with my account.

Comment
Hey @selendis24,

As other users have already indicated in this thread, you're ultimately responsible for your own account. If you'd like to raise a dispute with our terms of service team, you can do so via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

EA_QueenBeeAHQ.png...

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I apply to unblock my account

Comment
Hey @lifang123,

We're unfortunately not able to help with bans here on the forums. If you'd like to dispute your ban, you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account... Read more