FatsharkJulia

Out of interest, are you using a controller or mouse and keyboard?

If you crank up ‘Transparency Resolution’ (Particles) do you see an improvement?

Could you have him either provide a crash report, or upload his console logs so we can look in to this? Instructions can be seen here: [PC] How to Provide a Crash Report or Console Log – Fatshark

Looks like one of our notorious ‘Deadlock’ crashes. We’re looking in to similarly reported issues.

Thank you for letting us know!

Of course, no negative action will be taken against the account. I promise! Steam, please refund this individual! If you need me to state an order number, let’s use: 2712832256641500345.

You could link them to this post to make life easier, I suppose.

I’ve already contacted Steam to request that they honour any refund requests for duplicated purchases, but have yet to hear back. So, Steam, if you’re reading this - help me out.

Sorry this has been such an inconvenience for you.

I believe there’s something wrong with this. Our Backend Engineer is looking in to it.

Sorry for the inconvenience.

Damn

I think we may already be working on this one but those screenshots would be sweet nonetheless!

Please may I confirm, is it these solutions you’ve used?: [PC] How to Resolve Most Easy Anti-Cheat Errors – Fatshark

That is huge. It’s due to all of the “Wwise” lines being spammed in the logs. I’ve passed this on!

We’ll continue our conversation via the Support Portal.

There appears to be a GPU-related error in the log so this does indeed make sense! I recommend he continues to play using DirectX 12 for now.

There was some disruption in our backend at the time, please try again now!

I… honestly, have no idea. I’ll query this internally.

Happy to hear you were able to resolve this by enabling the Steam Overlay.

We’re looking in to this, apologies for the inconvenience. We’ll post any updates here: Unable to Purchase Cosmetics & DLC From Lohner's Emporium of Wonders? 'Acquire' Button Not Working? – Fatshark

We’re looking in to this, apologies for the inconvenience. We’ll post any updates here: Unable to Purchase Cosmetics & DLC From Lohner's Emporium of Wonders? 'Acquire' Button Not Working? – Fatshark