FatsharkJulia

FatsharkJulia



22 Apr

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Unfortunately, there is no crash data in the console log provided.

Could you please copy and paste the crash report produced (containing the long ‘GUID’ string) when this next occurs?

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What is the URL to your Steam profile, @Folferz?


21 Apr

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Could you see what happens if you were to switch to DirectX 11 within the launcher’s ‘Settings’ menu?

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I understand!

I see you’re able to connect to your buddies as normal - are you all located within the same area?


20 Apr

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Is there any numbers or any other information accompanying the error, Yoda?


19 Apr

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I believe this is a known issue, but can’t be sure without seeing the entirety of the log. It would be appreciated if you could upload the entire document.

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I appreciate this isn’t always an option, but would you be able to briefly connect your PC to a mobile data hotspot, purely to see if the same issue occurs?

This will help us isolate the issue.

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I have responded via the Support Portal. Please allow 24 hours for a response, I am the only one covering customer service here unfortunately.


18 Apr

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Hi @Sleepchicken - I’ve responded to your query via the Support Portal. We’ll continue our chat there.


16 Apr

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We are aware of and looking in to this issue. Thank you for your report.


14 Apr

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Apologies for the delay @Chillice, this should now be resolved for you. Please let me know if you have any problems.


13 Apr

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You can always bypass the launcher completely (instructions here, at the bottom of the page): https://support.fatshark.se/hc/en-us/articles/360021423613--PC-Problems-with-the-launcher-

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Does the whole PC become unresponsive - resulting in you needing to restart the PC?

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This is the primary information you need to run with - lots of potential solutions online, some as simple as reinstalling the GPU driver. May be worth reaching out to Microsoft Support.

The Vermintide 2 crash dump will be of no use in this scenario.

In cases of regular, non-BSOD crashes in Vermintide 2, what we need to see is the crash report produced which will contain a long ‘GUID’ string. :slight_smile:

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As above, unfortunately it’s unlikely Easy Anti-Cheat will be whitelisting this.


11 Apr

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It would be ideal if you could try another controller, if that’s an option for you.

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Technically intended, but not ideal. We’ll see if we can alleviate this.