FatsharkJulia

I can’t see any movement on this case yet unfortunately, it can take some time to see to each crash. I’m happy to help you with a refund should you rather take that option?

1. Reproduce the crash
2. A window should be displayed prompting you to enter what you were doing prior to the crash occurring
3. Enter the requested information and press ‘Save’
4. Another window containing a long ‘GUID’ string and an option to ‘Copy to Clipboard’ should be displayed
5. Please click the ‘Copy to Clipboard’ button and paste it in here

Could you try removing your AppData? This will clear any custom options including your keybindings:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark
4. Delete the entire Darktide directory

Afterwards, please launch as normal and see if there’s any improvement.

I can see this is related to the ‘Perspectives’ mod:

00:46:26.111 [Lua] [MOD][Perspectives][INFO] (hook_safe): Hooking 'destroy' from [table: 0x0d7bf090] (Origin: function: 0x03949190)

Sorry about this - I’ve raised your crash to our database for investigation.

I’ve attempted to restore the weapon for you.

Do you have any crash reports (produced when Darktide crashes) that you could paste here, please?

Are you able to upload any console logs from sessions where your mods have been disabled, please?

This appears to be related to Razer Cortex. Could you try disabling it, and see if the issue persists?

There is reference to your GPU drivers in the crash data. I understand you’ve already updated your drivers, but it’s important to perform a clean reinstallation especially if your card is new.

If you had an AMD card previously, make sure those drivers are uninstalled too!

Could you share the console log that corresponds with the session in which you completed these Penances, and the URL to your Steam profile please?

Could you confirm which character, please?

Apologies, the servers are recovering and you should soon be able to log back in.

Sorry about this - we’re working on recovering the servers right now, and you should soon be able to log back in. We’ll do whatever we can to prevent situations like this reoccurring.

Sorry once more for the delay, could you try disabling anything Razer you have installed on your PC, and see if the issues persist?

We understand this is irritating! We will be soon implementing an option that allows players to manually clear any new item notifications.

Could you copy and paste the crash report produced in here, so we can look in to it please?

Could you try reinstalling your GPU drivers please?:

There will be a driver or hardware-related explanation for the loss of responsiveness/BSODing.

Please see:

I’ll re-raise this with development on Monday!