FatsharkJulia

This issue is an inconvenience but usually clears on its own - are you still having problems?

Could you try removing your AppData? This will clear any custom options including your keybindings:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark
4. Delete the entire Darktide directory

Afterwards, please launch as normal and see if there’s any improvement.

We are working on this. Thank you for reporting!

I believe this is already on our radar, but you might be able to copy and paste the crash report (as opposed to uploading the console log, which is too large) in here instead.

We are looking in to the crash you’ve reported. The next time you notice your character appearing to carry another weapon, could you upload the corresponding console log here so we can look in to it please?

Thank you for your detailed report. Could you tell me which part of the world you’re playing from, and the name of your ISP please?

Which version of Windows are you running please?

We’re aware some players are having problems during peak hours. Optimisation is a continual process, and we’re making improvements in this area where we can!

Unfortunately we are unable to move progression from one account to another at this time, due to limitations in our backend. Apologies!

I’ve raised this for investigation, but in the mean time you may be able to “unbreak” it by wiping your AppData. This will clear any custom options including your keybindings:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark
4. Delete the entire Darktide directory

If this doesn’t work, see whether Steam Cloud Save is interfering by auto-restoring it. This option is accessible by right-clicking Darktide in your Steam library, selecting ‘Properties…’ and see the ‘Steam Cloud’ option within the ‘General’ tab.

The weapon must be of the same pattern. Which weapon did you extract from, and which weapon to you wish to apply to?

Could you attempt to log out and back in of both the Microsoft Store app and the Xbox app (using the same account) please? There appears to be some authentication issue and relogging on both apps may help with that.

Sorry for the delay Keisar, I’m looking in to this now.

Apologies for the late response, I had to take some unexpected time out of work. Unfortunately the Intel(R) UHD Graphics 630 is still being picked up as the primary GPU. Is the NVIDIA GPU or PC new?

Apologies for the delay on this - I had to spend some unplanned time out of work. Do you have any of the Razer software installed?

Could you share the URL to your Steam profile with me, please?

It looks like your Intel(R) UHD Graphics 630 is set as your primary GPU, as opposed to your NVIDIA GTX 1070, which is consequently causing your crashes. Please see ‘Solutions’ here:

Could you tell me which version of the Xbox app you’re running? Click your user → ‘Settings’ → ‘About’, and a version number should be listed at the top. Please copy and paste it in here.

To confirm, have you already checked for updates via: Right-click Darktide - ‘Manage’ → ‘Files’ → ‘Check for Updates’?

Here’s the developer’s explanation, if you’re interested in knowing more