FatsharkJulia

I will certainly raise this with the team for investigation however!

When was this purchase made, please? Unfortunately, we can only refund purchases from the last 30 days.

Certainly, all done.

I can only do Darce, without the apostrophe. Would you be happy with that, or would you like to choose another name?

I assume this is unintentional, and I’ve raised the issue with the team. In the mean time, I’ve refunded the purchase for you.

Yep, all done!

I’m having some trouble locating your account - could you share your Fatshark Account Name with me, or your Friend Code please?

Changed!

all done.

The Imperial Edition content is automatically added to your account on purchase, no need to install I’ve had a quick look at your inventory and can see it’s in there as expected. For more information on what’s what, please see:

Apologies for the delayed response, I have queried this with our Engine Developers and will report back to you.

Sure, changed to Дмитрий as requested.

Done!

No problem, all done.

I believe your issue is related to Error Code: 2014 though not actually displaying the error by the sounds of it. Still, I believe the root of the issue is the same.

Please explore the solutions listed here:

Would you be able to share a crash report with us, please?

I don’t know enough about this error admittedly - but this is something that will need to be resolved outside of Darktide. I recommend querying it on https://answers.microsoft.com/, or Googling “Hypervisor BSOD” for more information.

Due to your PC losing responsiveness I recommend looking in to whether this is driver or hardware-related. It’s likely this issue will start to present outside of Darktide too if this is the case. Please see:

No problem, I’ve restored your weapon.

Sure, all done!