FatsharkLev

Hi @D3rrin,

Sorry to hear this.

It looks like there may be an issue with your installation. Please try verifying integrity of game files:

Hi @Captbirdseye,

It appears you’re running into a GPU-related crash. I recommend running through our potential solutions, here:

Hi @DefeatedHusband,

I’ve checked your account and can see you made a purchase of 4500 Aquilas on Sat 21 Oct 2023 11:33:45 UTC. The Aquilas were granted at the time, which I can see you used to purchase cosmetics. However, this transaction is now marked as ‘Failed’ detailing that it was revoked by Microsoft. As you purchased cosmetics, but the Aquilas transaction has been revoked, this has subsequently resulted in the negative balance.

Is it possible that your bank blocked the payment? or was this transaction charged back?

Hi @ZephyrExia,

No problem! I have refunded this bundle for you.

Hi @lakespot,

No problem! I have refunded this bundle for you.

Hi @Meteoro,

I believe I’ve restored the correct item for you:

Ironhelm Mk IV Thunder Hammer (313)
Trauma 2
+10% Damage (Unarmoured Enemies)
+25% Damage (Carapace Armoured Enemies)

Hi @LeKaiz,

I believe I have restored the correct weapon for you.

Catachan Mk VI Combat Blade (542)
Lacerate 4
Mercy Killer 4
+5% Critical Hit Chance
+10% Criticial Hit Damage

Hi @Kurt,

No problem! I have refunded these both for you.

Hi @anthov44192,

We’re only able to refund cosmetic purchases made within 30 days. Unfortunately, it appears that these cosmetics were purchased outside of this.

Apologies for any disappointment.

Hi @mysterygamer,

Sorry to hear this.

If possible, can you please provide us with your console log from the session this issue occurred so we can take a look?

Thanks for the update! Hopefully the replacement RAM will do the trick

Hi @soymeat,

These should now be added. Can you please check for these weapon illusions again?

Please let me know.

Glad to hear that things have improved!

Hi @Pablo1785,

Sorry to hear you’re having trouble launching in Official realm. As you can launch in Modded realm, but not Official this indicates an EAC-related issue.

I can see you’ve already tried a good few things - I would recommend performing a Selective Startup in this instance, as it may be that an external application is conflicting with EAC:

1. Press the Windows key
2. Type ‘msconfig’ and select ‘System Configuration’
3. On the ‘General’ tab, select ‘Selective Startup’
4. Deselect ‘Load startup Items’
5. Reboot your PC

If the issues no longer occur after having performed the Selective Startup, try re-introducing your programs one-by-one to determine which is the culprit.

Additionally, this may be an Anti-Viru...

Hi @Prorbac,

This appears to be a non-descript Access Violation crash. It may have been an unlucky one-off, though if crashes persist I recommend to first try verifying integrity of game files, and then other general crash solutions, here:

@HowVeryFetch sorry to hear that. The new crash report also shows another “Failed decompress” data corruption error. It’s a shot in the dark, but it may be worth trying a clean reinstallation of Darktide (perhaps on a different drive, if possible):

Hi @Decado1,

Are you logged in to the same account on both the Xbox app and Microsoft Store app?

Hi @Eyclonus,

Does the issue persist if the keyboard is connected to a different USB port?

Is it possible for you to try a different keyboard - does the issue persist?

Otherwise, which keyboard are you using? Does it utilise external software e.g. Logtech G HUB? If so, please try repairing/reinstalling this software

Hi @HowVeryFetch,

Sorry to hear this.

We usually see this error occur when something external is at play, e.g. bad RAM or mismatched RAM speeds. We have listed every known solution for this error in the article below:

No worries, glad you located the bundle!