It's been an exciting, yet incredibly rough and disappointing week for us. The 8.1 launch has generated a huge amount of hype for SMITE - leading us to break our top record multiple times for Steam players (even beating our Avatar and Cthulhu launches). However, we also had widespread technical issues that prevented a lot of people from playing the game.
We, as a dev team, are all feeling terrible about this. Internally, no one is ignoring it, no one is downplaying it. We have had our top engineers and leads (including Stew, the CEO) in discord nonstop throughout the week monitoring the issues, making adjustments to our systems. We took immediate action and continuous action.
There are a lot of complex technical issues, and we are going to try to explain them best we can from non-technical people to a non-technical audience.
Key Points (the TLDR)
- Our issues are not resulting from server capacity. No amount of buying more servers would have...
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